Digital transformation is imperative for the public sector. Fortunately, emerging technologies can help government to bypass pain points in their digital journey and improve service delivery for both employees and residents.
The modernisation of software platforms, services and functions is key to supporting service transformation, providing more efficient and streamlined services that customers can walk away from feeling truly delighted. But in pursuit of modernisation, a considerable challenge is dealing with legacy IT systems that are outdated, clunky and lack integration. Single digital platforms, such as Customer Service Request Management systems, can help consolidate existing platforms to provide better service delivery, both internally and externally.
Hear this webinar on demand to:
- Discover how to provide streamlined services to users through customer-centric service delivery models
- Better manage resources, workflows and field services across business functions and operations
- Drive seamless CX across a range of digital services, capitalising on each customer interaction to eliminate process duplication
Insights from:
- Simon Adcock, Manager Customer, Information and Technology Service, Wollondilly Shire Council
- James Enoch, Director - Local and State Government, Salesforce
- Clive Roberts, Director, ProQuest Consulting
- Santosh Kumar Sriram, Head of Consulting & Technology, ProQuest Consulting
- Aymeric Zito, CEO, ProQuest Consulting
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