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Digital Services and Customer Experience

Navigating Digital Disruption: Paving the Way for Effortless Transformation

Lana Shelley, Deputy Commissioner and CIO of Information Technology at the Virginia DMV, discussed strategies for navigating digital disruption by identifying and overcoming barriers, fostering a culture of innovation and flexibility, and ensuring a seamless digital transformation.

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Government Keynote: Navigating Digital Disruption: Paving the Way for Effortless Transformation

• Identifying and overcoming digital transformation barriers

• Cultivating a culture of innovation and flexibility

• Strategies for a seamless digital evolution

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