Across jurisdictions, public sector agencies face a common challenge; converting policy intention into a delivered service. Exemplary service delivery fulfils the desired outcomes outlined by policy, creating wider benefits for citizens by driving behaviour change and expanding services to reach marginalised audiences.
Unfortunately, public sector agencies are often expected to deliver increasingly complex and cross-jurisdictional social policies with limited time and resources. Navigating these barriers is key to translating policy to citizen outcomes, and will be the primary focus of this webinar.
Hear from public sector executives as they unpack:
- Key challenges in turning policy ideas into effective digital services, and explore how various government agencies are working to overcome them
- Discuss how to utilise modern technology and agile delivery methods to balance user needs with policy and compliance constraints
- Explore local and global case studies that demonstrate how modern digital service delivery is creating meaningful social impact and wellbeing outcomes for citizens
Insights from:
- Rick Macourt, Director, Strategic and Aboriginal Outcomes, NSW Treasury
- Michael Talbot, Ex-Deputy Secretary, Courts & Tribunal Services, NSW Department of Justice
- Julie Brereton, Senior Director Online Strategy and Design, ACT Health
- Craig Young, Managing Director - Australia, Engine
- Penny Webb-Smart, Director of Service Design, Engine Group
- Andrew Knevitt, Director of Delivery, Engine
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