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Quebec Research and Innovation Strategy 2017-2022

Government of Quebec 2017 Reference: https://www.quebec.ca/en/government/ministere/economie/publications/2017-2022-quebec-research-innovation-strategy/ The goal of our government is simple. We want to spur modernization among those industries that have long been the backbone of…

Heather Dailey Digital Services and Customer Experience

25 Nov 2019

WHITEPAPERS & REPORTS

2019 Ontario Budget

The Honourable Victor Fedeli, Minister of Finance Department of Finance Canada 2019 Reference: https://budget.ontario.ca/2019/contents.html For the better part of the last 15 years, the previous government chose to recklessly spend money it did not have by racking up debt whi…

Heather Dailey Digital Services and Customer Experience

25 Nov 2019

INDUSTRY TRENDS

AIIA Pre-Budget Submission

Australian Information Industry Association 2019 - 2020 Submission to Treasury Fostering the digital skills needed for the future with the right policies, regulatory framework and funding is critical to the economic growth, productivity and sustainability of our Nation. AIIA has fo…

Heather Dailey Digital Services and Customer Experience

19 Nov 2019

INDUSTRY TRENDS

The Unattractive Customer

I recently participated in a panel discussion for Infrastructure Partnerships Australia on the topic of Infrastructure End Users. There was a strong premise that, as providers of infrastructure and services (Government or otherwise), we need to have a customer mindset about our users - in…

Public Sector Network Digital Services and Customer Experience

13 Oct 2019