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Digital Services and Customer Experience

Unlocking Innovation with Collaboration - Innovate Atlantic Canada 2023

In this session a panel of Canadian government executives and innovation leaders discuss the importance of collaboration in government in helping drive innovation through the sharing of ideas, technologies and strategies.
Unlocking Innovation with Collaboration - Innovate Atlantic Canada 2023
Canada 12 May 2023
On Demand
Members-only
Save Nouha Elmasri Author avatar
Digital Services and Customer Experience

The Future is Now: Stakeholder Engagement for 2023 and Beyond - Innovate Atlantic Canada 2023

In this session Andy Krenz, General Manager/Senior Director of Public Sales & Customer Success at ThoughtExchange and Ross McLaren, Director of Communications with the Government of Nova Scotia discuss how to unite communities and teams with qualitative experience and survey data as well as creating more effective, efficient and equitable outcomes amidst bureaucracy and red tape.
The Future is Now: Stakeholder Engagement for 2023 and Beyond - Innovate Atlantic Canada 2023
Canada 12 May 2023
On Demand
Members-only
Save Nouha Elmasri Author avatar
IT Modernization and Cloud

From Digital Strategy to Execution: One Cloud Step at a Time - Innovate Atlantic Canada 2023

In this session hear a former public servant’s journey and lessons learned from problem definition to Cloud-enabled business outcomes. Featuring insights from, Chris Daoust, Head of Customer Engineering - Public Sector, Healthcare and Higher Education (Canada) at Google.
From Digital Strategy to Execution: One Cloud Step at a Time - Innovate Atlantic Canada 2023
Canada 12 May 2023
On Demand
Members-only
Save Nouha Elmasri Author avatar
Digital Services and Customer Experience

Enhancing the Government Digital Experience to Engage Citizens - Innovation Show Atlantic Canada 2023

In this keynote session Wendy MacDermott, Chief Experience Officer, Department of Social Development with the Government of New Brunswick discusses the importance of listening to the authentic client voice to design a human-centred digital experience which is engaging, builds trust and participation, as well as reducing admin burden to improve effectiveness and clients’ experiences.
Enhancing the Government Digital Experience to Engage Citizens - Innovation Show Atlantic Canada 2023
Canada 12 May 2023
On Demand
Members-only
Save Nouha Elmasri Author avatar
IT Modernization and Cloud
Partner Content

Connectivity 4.0 series: The new business imperative

Connectivity 4.0 series – part 1 Your road map to building tomorrow’s networks and connected technologies to support your whole-of-business digital transformation.
Connectivity 4.0 series: The new business imperative
Australia 9 May 2023
Whitepapers & Reports
Public
Save Susie O'Sullivan Author avatar
Workforce, Skills and Capability

HR Leaders Driving Change Through Unique DEI Strategies

HR leaders within the public service are further recognizing the importance of embracing DEI and are making some notable progress within this area. We’ve had the pleasure of hearing from three individuals who are set to participate in next month’s HR and Future of Work Roadshow, and who have shared their valuable insights, expertise and experiences with their own organization’s DEI initiatives.
HR Leaders Driving Change Through Unique DEI Strategies
Canada 25 Apr 2023
Interviews
Public
Save Jasmine Gale Author avatar
Digital Services and Customer Experience

Bridging the Digital Divide: Accessibility for All - Innovate Georgia 2023

In this session Georgia government leaders discuss how their organizations are working with citizen stakeholders to help bridge historic divides, close accessibility gaps, and promote equity. Featuring insights from South Carolina Department of Administration, Georgia Department of Administrative Services, Nintex and Coursera.
Bridging the Digital Divide: Accessibility for All - Innovate Georgia 2023
United States 21 Apr 2023
On Demand
Members-only
Save Nouha Elmasri Author avatar
Digital Services and Customer Experience

California’s IT Strategy: 2023 and Beyond - Innovate California 2023

In this keynote session, Liana Crimmins, State Chief Information Officer and Director at the California Department of Technology discusses California's technology and digital strategy in 2023 and beyond with a focus on human centred government services.
California’s IT Strategy: 2023 and Beyond - Innovate California 2023
United States 19 Apr 2023
On Demand
Members-only
Save Nouha Elmasri Author avatar

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