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IT Modernization and Cloud

Q&A with Code for Canada

Public Sector Network Canada has an ongoing partnership with Code for Canada who is a national nonprofit with a vision that everyone in Canada, regardless of who they are or where they live, has access to inclusive, accessible and effective digital solutions. We asked them a few questions about trends within the government, barriers, and where they see C4C heading in the future.
Q&A with Code for Canada
Canada 8 Sep 2023
Interviews
Public
Save Madeson Darcy Author avatar
Digital Services and Customer Experience

Service Experience & Transformation Journey

Innovate VIC
In this Government Keynote session, we hear insights from Jacquie Harrop, Assistant Director People & Innovation, Magistrates' Court of Victoria on how her department has enhanced their service delivery with a new online hearing channel, a new online service center, a new knowledge management system and the role out of a new case management system.
Service Experience & Transformation Journey
Australia 28 Aug 2023
On Demand
Members-only
Save Heather Dailey Author avatar
Digital Services and Customer Experience

Cooperative Efforts to Advance the Digital Ecosystem of Victoria

Innovate VIC
In this Ministerial Address, we hear insights from Minister Hon Danny Pearson MP, Minister for Government Services, Parliament of Victoria. The Minister highlights the significance of digital transformation in government services, emphasising efficiency, user-friendliness, and personalisation. The focus is on creating exceptional digital services that simplify interactions, boost productivity, and ensure accessibility for all citizens.
Cooperative Efforts to Advance the Digital Ecosystem of Victoria
Australia 28 Aug 2023
On Demand
Members-only
Save Heather Dailey Author avatar
Digital Services and Customer Experience

Evaluating Levers for Public Sector Innovation

Innovate VIC
In this Partner Session, Paul Arthur, RVP, Outsystems and Martin Cooperwaite, Co-founder & Director, Kiandra evaluate public sector innovation further, discussing current application modernisation challenges in the public sector, the impact of regenerative AI and state based regulations for applications.
Evaluating Levers for Public Sector Innovation
Australia 28 Aug 2023
On Demand
Members-only
Save Heather Dailey Author avatar
Digital Services and Customer Experience

The MAP to Innovation as Usual

Innovate VIC
In this Government Keynote session, we hear insights from Alexis Ewing, Executive Director, Infrastructure Services, Cenitex on navigating uncertainty and change and the need to deviate from the norm - the need to keep an open mindset, take action and not to be afraid to promote progress and achievements and people.
The MAP to Innovation as Usual
Australia 28 Aug 2023
On Demand
Members-only
Save Heather Dailey Author avatar
Digital Services and Customer Experience

From Surviving to Thriving: A Global Outlook on the Priorities, Processes and Perspectives Shaping the Future Public Sector

By analysing global government trends, collected from over 6,000 government professionals across Australia, New Zealand, the United States and Canada, this report identifies common areas of concern and success, promoting knowledge exchange and fostering international collaboration in an effort to help build the thriving, citizen-centric governments of tomorrow.
From Surviving to Thriving: A Global Outlook on the Priorities, Processes and Perspectives Shaping the Future Public Sector
Australia 25 Aug 2023
Whitepapers & Reports
Members-only
Save Nouha Elmasri Author avatar
Digital Services and Customer Experience

How Energy Queensland is Providing a Customer-First Equitable Approach to Digital Connectivity and Accessibility

Innovate QLD
Michael Dart, the Executive General Manager - Customer, takes the helm of steering customer-centric endeavours at Energy Queensland. Michael shares details of how Energy Queensland is harnessing customer feedback to build trust, inform decision making and overcome barriers, as well as delving into how customer, government and community priorities are shaping future projects.
How Energy Queensland is Providing a Customer-First Equitable Approach to Digital Connectivity and Accessibility
Australia 25 Aug 2023
Case Studies
Public
Save Nouha Elmasri Author avatar
General

Digital Solutions for Improving Patient Care Access

In this Government Keynote session, we hear insights from Matthew Daly, Deputy Secretary, Patient Experience & System Performance, NSW Health on how to drive process innovation, how to drive efficient and effective care for patients, and he assesses emerging technologies to help deliver your vision.
Digital Solutions for Improving Patient Care Access
Australia 1 Aug 2023
On Demand
Members-only
Save Heather Dailey Author avatar

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