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Digital Services and Customer Experience
Delivering Simple and Intuitive Services to Build Public Trust and Confidence in Government
Digital Government & CX Roadshow 2024
At the core of it all, the citizen wants simplicity, security and accessibility. But simple can be very complicated to achieve, and often overwhelmed amongst a mass of noise, constantly shifting dynamics and seemingly endless competing priorities. However, when done right, bringing it back to basics can form a virtuous cycle - more trust leads to more engagement, more data, improved performance, and the cycle continues.
Digital Services and Customer Experience
Spotlight Series: 5 Minutes with Hon. Stephen Dawson MLC, Western Australian Government
Innovate WA
We spoke to the Hon. Stephen Dawson MLC to learn how he and the entire government of Western Australia are striving to drive innovation in the creation and delivery of citizen-first services, with a focus on climate-centric initiatives.
IT Modernization and Cloud
Welcome from Innovation & Technology Track Chair: Modernising Legacy Systems
Public Sector Innovation Show Alberta
In this Welcome session we hear insights from Sam Mod, Partner, Co-lead, EY Design Studio Canada and John Bethel, Partner, Leader, National Healthcare Practice, EY on the role of digital …
IT Modernization and Cloud
Spotlight Series: 5 Minutes with Kate Ingham, Deputy Director General, at the WA Department of Finance
Innovate WA
We spoke to Kate Ingham to learn how he and the entire government of Western Australia are striving to drive innovation in the creation and delivery of citizen-first services, with a focus on climate-centric initiatives.
IT Modernization and Cloud
Building Trust & Transparency in Digital Government: Addressing Privacy, Security & Ethical Considerations
Public Sector Innovation Show Alberta
In this GovTalks Fireside Chat session, our government leaders discuss why trust, transparency and ethical considerations are important in digital government.
IT Modernization and Cloud
The Role of AI in Government: From Automation to Intelligent Decision Making
Public Sector Innovation Show Alberta
In this Panel Discussion session, our government leaders reveal how we can identify and eliminate inefficiencies in government operations to optimize service delivery in Alberta.
IT Modernization and Cloud
Creating a Stronger, More Efficient Government in Alberta
Public Sector Innovation Show Alberta
In this Welcome Address, we hear insights from Councillor Keren Tang, City of Edmonton, on addressing the need for transformation in government operations in Alberta.
Workforce, Skills and Capability
Building the Skills and Capabilities Required for the Future
Digital NSW 2024
In this session, we delve into the crucial topic of building skills and capabilities for the future workforce.
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