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Kelly Zheng's Insights
Digital Services and Customer Experience
The Roadmap to a Successful Digital Transformation
Government Innovation Virginia 2024
Jamey Stone, the Director, Business Platform Solutions from Virginia IT Agency (VITA) explored the roadmap to a successful digital transformation journey
Data, Analytics and AI
Synergizing Data and Technology for a Transformative Future
Government Innovation Virginia 2024
Hear from Virginia senior data leaders on how organizations can drive innovation and decision-making, enhance efficiency, protect data privacy, and foster a data-driven culture by synergizing data and technology through …
Digital Services and Customer Experience
Leading the Change: The Roadmap to a Future-Ready Government
Government Innovation Virginia 2024
This panel discussion outlines strategic initiatives and milestones for creating an agile, adaptive, and inclusive public sector that leverages emerging technologies like AI, IoT, and blockchain to enhance citizen-centric services …
Data, Analytics and AI
Leveraging Data Analytics for Informed Decision-Making
Government Innovation Virginia 2024
Learn how Robin Sheldon, Director, Data Analytics at the Virginia DMV is leveraging data analytics for informed decision-making
Data, Analytics and AI
Data-Driven Governance: From Insights to Impact
Government Innovation Virginia 2024
This keynote emphasizes the use of data analytics to enhance public service delivery, build trust and transparency in data-sharing with citizens, and implement data-driven policies for improved outcomes.
IT Modernization and Cloud
Virginia’s Information Technology: What is on the Horizon
Government Innovation Virginia 2024
Robert Osmond the Chief Information Officer from Virginia IT Agency shared what's been done at VITA, lessons learned and future plans
Digital Services and Customer Experience
Charting a Digital Destiny: Transforming Government for the Digital Age
Government Innovation Virginia 2024
Hendrik H. van der Vaart, Deputy Chief Transformation Officer from the Commonwealth of Virginia outlines Virginia's journey towards becoming a leading digital government by addressing and overcoming contemporary challenges.
Digital Services and Customer Experience
Designing Services Around Citizen Needs: Achieving Seamless CX in the Digital Era
Government Innovation Virginia 2024
This panel discussion emphasizes creating government services focused on citizen needs, utilizing data analytics for personalized services, balancing security with accessibility, and fostering a citizen-centric organizational culture.
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