The hardest part of modernization isn't tech—it’s convincing business users to embrace change. Hear how Venu Pallerla, the CIO from Ohio Department of Commerce is demonstrating success in other states and building capability models helps drive that shift. AI is already proving valuable, drastically cutting the time needed for tasks like policy creation and permit analysis. While skepticism remains around blockchain, AI’s practical benefits are clear. The key to successful adoption is aligning AI initiatives with business goals, not just adopting tech for its own sake.
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