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Nouha Elmasri's Insights

Digital Services and Customer Experience

How Government Can Harness Opportunities in a Time of Budget Repair

Digital NSW 2024
This presentation from Michael De Hennin, Regional Vice President - Public Sector at Salesforce aims sheds light on strategies and approaches that individuals and organisations can adopt to capitalise on …
How Government Can Harness Opportunities in a Time of Budget Repair
Australia 6 Dec 2023
On Demand
Members-only
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Digital Services and Customer Experience

De-risk Digital Transformation with Process Improvement and Automation

Digital NSW 2024
In this session, Chris Ellis, Director, Solutions Engineering at Nintex shares how organisations should prepare themselves for agility through a process and automation led methodology.
De-risk Digital Transformation with Process Improvement and Automation
Australia 6 Dec 2023
On Demand
Members-only
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Data, Analytics and AI

AI at Work: How will AI Transform the Workforce?

Digital NSW 2024
In this session, Scott Euston, Senior Director, Product and Solution Consulting at UKG explores how Australians are integrating AI into their everyday lives.
AI at Work: How will AI Transform the Workforce?
Australia 6 Dec 2023
On Demand
Members-only
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Digital Services and Customer Experience

The Intersection of Technology, Security and Privacy at Service NSW

Digital NSW 2024
Greg Wells, Chief Executive Officer at Service NSW dives into the intersection of technology, security, privacy, and collaboration with
The Intersection of Technology, Security and Privacy at Service NSW
Australia 6 Dec 2023
On Demand
Public
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Digital Services and Customer Experience

Three Secretaries Discuss: The Dynamic Intersection of Technology and Public Service

Digital NSW 2024
Hear from the frontline of responsive NSW Digital Services
Three Secretaries Discuss: The Dynamic Intersection of Technology and Public Service
Australia 5 Dec 2023
On Demand
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Digital Services and Customer Experience

A Unified Front for Citizens with 'Tell Us Once' Government Services

Innovate WA
Citizens seek frictionless experiences from their government services. They don’t want to inform multiple agencies and complete multiple forms – they want to interact with ‘The Government’ as a single entity. This however presents numerous technical, cultural, process, security and privacy challenges. Greg Italiano, WA Government CIO discusses.
A Unified Front for Citizens with 'Tell Us Once' Government Services
Australia 15 Nov 2023
Interviews
Public
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Digital Services and Customer Experience

Improving Digital Service Delivery for Citizens and Employees

Consumers the world over expect their government agencies to keep up with the technologies, applications and processes that they have become so accustomed to in other settings. Read the whitepaper to unpack strategies to improve digital service delivery for citizens and employees
Improving Digital Service Delivery for Citizens and Employees
Australia 13 Oct 2023
Industry Trends
Public
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General

Let's Talk: Australian Cyber Security Progress with Rachel Dixon

Victorian Cyber Security Showcase
Hear from Rachel Dixon, Privacy and Data Security Deputy Commissioner from the Office of the Victorian Information Commissioner regarding the 2023-24 Realm of Privacy and Transparency.
Let's Talk: Australian Cyber Security Progress with Rachel Dixon
Australia 13 Sep 2023
Interviews
Members-only
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