Improving Patient Outcomes and Experience

Implementing human-centred design to achieve better long-term patient outcome The healthcare system is designed to provide the best health outcomes for patients, but sometimes patients aren’t the sole focus of some of these providers.

Delivering the Future Sustainable Smart City 2020

Cities around the world are constantly evolving and growing, and to continue to do this, many are looking at becoming smart cities – cities that are sustainable, adaptable and able to grow and evolve with the increases in their populations, and as technologies develop.

Establishing Your Cloud Transformation Roadmap: Three Experts Weigh In

In this edition of the ICT and Innovation blog series we take a look at some best practice strategies from the recent Hybrid IT & Cloud virtual event to help you develop and establish your cloud transformation roadmap. Cloud uptake is growing rapidly, with the ABS reporting that in 2019 42% of enterprises harnessed some form of paid cloud. This is up 11% since 2017. Developing and implementing cloud-based solutions, as well as data center consolidation and other technology efficiencies, is a continually evolving journey, with departments at all tiers of government increasingly on the look out for these improvements …

Improving the Operational Efficiency of Your Council in 2020

Local government is the closest level of government to the people and therefore also needs to be the most innovative to keep up with citizen demands. The pandemic has changed expectations and has changed the speed at which councils innovate and adapt.

Innovation in the Queensland Public Service

Innovation is important in any industry, including in the public sector. This was true before the pandemic, but has been further enhanced since the onset of COVID-19. The pandemic has provided challenges but also opportunities, and ones that the public sector should be embracing. Using new approaches from policy design to service delivery, new technologies, better use of data, all to improve the performance and responsiveness of the public sector is critical if we are to bounce back from the recent challenges we have all faced. This paper explores three interweaving perspectives from three jurisdictions about innovation, particularly in the …

Public Sector Supply Chains of Tomorrow 2020

Some supply chains can be volatile and many have been affected by both technology and COVID-19. In the public sector, where public funds are used for procurement, supply chains ought to be ethical and transparent and there are global and national standards for this. The industry began to modernise and adapt before the start of the pandemic, but COVID-19 provided opportunities and challenges to further adapt. For example, the global procurement of personal protective equipment (PPE) required a re-think of procurement processes and procedures. This paper incorporates the procurement expertise and experiences of two NSW public sector agencies and one …

DevOps in the Public Sector 2020

Organisations continue to transform and use technology in innovative ways – one such way is through the use of DevOps, a term that stems from automating and integrating processes between Development and IT Operations. But it is a term that has multiple meanings because it is used and interpreted by different organisations in different ways. DevOps is essentially about breaking down the traditional silos between development and operations teams, including through the use of technology to make things simpler and more efficient. But even with this approach, products still need to be secure, compliant and easily adaptable. This paper incorporates …

Driving Citizen Experience in the Public Service 2020

Public sector agencies haven’t always embraced technology as quickly as the public expects them to. While this began to change before the pandemic struck, COVID-19 has forced government agencies to embrace technology, to change their practices and to ensure that their users – the citizens – are at the centre of these changes.