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Heather Dailey's Insights

INTERVIEWS
Public Sector Podcast: Trust Through Listening

Public Sector Podcast: Trust Through Listening

Learn about how the NSW Government is using data and insights to make services easier to access, more effective and more trusted by the community

Heather Dailey Data, Analytics and AI
19 Feb 2025
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INDUSTRY TRENDS
Introducing the AI Playbook for the UK Government

Introducing the AI Playbook for the UK Government

Check out the new updated and expanded framework to guide public sector organisations in using AI technologies safely, effectively, and responsibly.

Heather Dailey Data, Analytics and AI
18 Feb 2025
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CASE STUDIES
Case Study: Redesigning Efficient, Cost-Effective Accessible Digital Services for New Brunswick’s Diverse Communities

Case Study: Redesigning Efficient, Cost-Effective Accessible Digital Services for New Brunswick’s Diverse Communities

The transformation of New Brunswick's Social Development program.

Heather Dailey Digital Services and Customer Experience
16 Feb 2025
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INDUSTRY TRENDS
Public Sector Podcast: Quality & Speed - Bias for Action

Public Sector Podcast: Quality & Speed - Bias for Action

How to find the right balance between quality and speed when it comes to successful customer service delivery.

Heather Dailey Digital Services and Customer Experience
9 Feb 2025
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CASE STUDIES
Case Study: Supporting Frontline Clinicians in SA through Data-Driven Decision Making

Case Study: Supporting Frontline Clinicians in SA through Data-Driven Decision Making

A new learning health system to automate decision-making processes and reduce the cognitive load on clinicians for South Australia

Heather Dailey Data, Analytics and AI
9 Feb 2025
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CASE STUDIES
CASE STUDY: Increasing Access to Equitable Justice with Amica, South Australia’s Government Platform

CASE STUDY: Increasing Access to Equitable Justice with Amica, South Australia’s Government Platform

Learn how South Australia is using Artificial Intelligence (AI), natural language processing (NLP) to close the gaps in the justice system.

Heather Dailey Digital Services and Customer Experience
8 Feb 2025
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CASE STUDIES
Case Study: EdChat’s PoC for the use of Generative AI in Education

Case Study: EdChat’s PoC for the use of Generative AI in Education

Learn how South Australia's Department for Education is exploring AI applications in education while maintaining secure and ethical use.

Heather Dailey Workforce, Skills and Capability
6 Feb 2025
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INDUSTRY TRENDS
Cyber Storm: Understanding the Cybersecurity Landscape in NSW

Cyber Storm: Understanding the Cybersecurity Landscape in NSW

Top Three Challenges & the Trends to Combat Them

Heather Dailey Cyber Security and Risk Management
19 Jan 2025
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Recommendations

The Public Sector Podcast: From IM/IT Reform to Citizen-Centric Government: The Journey to Connected Services BC
The Public Sector Podcast: From IM/IT Reform to Citizen-Centric Government: The Journey to Connected Services BC
INDUSTRY TRENDS 27 Jan 2026
Leading Under Pressure in Local Government: Balancing Rates, Expectations, and Trust
Leading Under Pressure in Local Government: Balancing Rates, Expectations, and Trust
INTERVIEWS 8 Mar 2026
Beyond legacy: The human and structural risks slowing modernisation in government and regulated industries
Beyond legacy: The human and structural risks slowing modernisation in government and regulated industries
INDUSTRY TRENDS 17 Feb 2026
The Future Workforce: Overcoming the Real Barriers to AI Adoption – Skills, Trust and Clarity’
The Future Workforce: Overcoming the Real Barriers to AI Adoption – Skills, Trust and Clarity’
INTERVIEWS 3 Feb 2026
Midnight In The War Room
Midnight In The War Room
INDUSTRY TRENDS 17 Dec 2025