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Showing 65–72 of 251 insights

Heather Dailey's Insights

CASE STUDIES Members-only
Case Study: Accelerating Digital Capability and CX in Government Services - Driving Innovation, Trust, and Efficiency

Case Study: Accelerating Digital Capability and CX in Government Services - Driving Innovation, Trust, and Efficiency

How the DHS is expanding enterprise-wide solutions, leveraging AI, and continuing to improve internal capability to support inclusive, client-focused public services.

Heather Dailey Digital Services and Customer Experience
12 May 2025
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INDUSTRY TRENDS
Public Sector Podcast: Ohio's Local Government: Challenges and Opportunities in Innovation and Technology

Public Sector Podcast: Ohio's Local Government: Challenges and Opportunities in Innovation and Technology

Learn the value of matching technology solutions to community priorities, encouraging open dialogue, and earning public confidence by delivering clear, accessible, and people-focused digital services.

Heather Dailey IT Modernization and Cloud
5 May 2025
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INDUSTRY TRENDS
Public Sector Podcast: AI and Data Analytics: Shaping the Future of Public Services

Public Sector Podcast: AI and Data Analytics: Shaping the Future of Public Services

How data, AI, and innovation are transforming service delivery for Canadians.

Heather Dailey Data, Analytics and AI
29 Apr 2025
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CASE STUDIES
Case Study: Creating a Robust Capability Framework that Evolves in Step with QBCC’s Objectives to Meet Industry Needs

Case Study: Creating a Robust Capability Framework that Evolves in Step with QBCC’s Objectives to Meet Industry Needs

Discover how the Queensland Building Construction Commission (QBCC) is delivering on its revamped approach to digital service delivery and improved customer experience.

Heather Dailey Digital Services and Customer Experience
28 Apr 2025
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INDUSTRY TRENDS
Lessons from Pennsylvania's Generative AI Pilot with Chat GPT

Lessons from Pennsylvania's Generative AI Pilot with Chat GPT

Explore the findings from the ChatGPT Enterprise pilot and how it was leveraged to assess the role of generative AI in boosting efficiency and effectiveness across public sector operations.

Heather Dailey Data, Analytics and AI
23 Apr 2025
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INDUSTRY TRENDS
Public Sector Podcast: The 2025 Cyber Security Landscape in SA - Navigating the Year Ahead

Public Sector Podcast: The 2025 Cyber Security Landscape in SA - Navigating the Year Ahead

A look at the increasing sophistication of cyber threats, the impact of geopolitical instability, and the need for collective resilience across government, industry, and community.

Heather Dailey Cyber Security and Risk Management
14 Apr 2025
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CASE STUDIES
Case Study: Building a Statewide AI Strategy in South Carolina

Case Study: Building a Statewide AI Strategy in South Carolina

How to build an AI framework that is adaptive, transparent, and aligned with public values.

Heather Dailey Data, Analytics and AI
10 Apr 2025
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INTERVIEWS
Public Sector Podcast: Advancing SA’s Defence Capabilities - Fostering a Vibrant Defence and Space Research and Innovation Ecosystem

Public Sector Podcast: Advancing SA’s Defence Capabilities - Fostering a Vibrant Defence and Space Research and Innovation Ecosystem

How the South Austrlalia is preparing to meet growing capability needs through skilled talent pipelines, industry collaboration, and targeted R&D.

Heather Dailey Workforce, Skills and Capability
7 Apr 2025
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More Insights

Publishing to Public Sector Network Insights

Publishing to Public Sector Network Insights

Nouha Elmasri
From Surviving to Thriving: A Global Outlook on the Priorities, Processes and Perspectives Shaping the Future Public Sector

From Surviving to Thriving: A Global Outlook on the Priorities, Processes and Perspectives Shaping the Future Public Sector

Nouha Elmasri
The Case for Real Change: Reimagining Digital Government in a Canada-Strong Era

The Case for Real Change: Reimagining Digital Government in a Canada-Strong Era

Julie Leese
State of the Sector: Cyber Security & Risk Management 2024-2025

State of the Sector: Cyber Security & Risk Management 2024-2025

Patrick Joy
Australia’s AI debate has inverted. That is a good thing.

Australia’s AI debate has inverted. That is a good thing.

Ross Ashman

On Demand Videos

GIW SA 2026: Skilled and Adaptable - Fostering A "Future-Ready" Workforce in the AI Era 20:03 Members Only

GIW SA 2026: Skilled and Adaptable - Fostering A "Future-Ready" Workforce in the AI Era

Kim Eldridge, Commissioner Cameron Baker, Callan Markwick & Judy Hurditch
The Future Public Servant: 7 of the 20 FGX capabilities that make Gov 3.0 real (and where AI fits safely) Members Only

The Future Public Servant: 7 of the 20 FGX capabilities that make Gov 3.0 real (and where AI fits safely)

Charlie Hamer, Jeroen Bolluijt, Adam Fennessy, Marion Burchell & Niki Strachan
Building a Future-Fit Public Sector Workforce 35:31

Building a Future-Fit Public Sector Workforce
GIW SA 2026: Next Generation Policing in South Australia – How Technology and Data is Enhancing Frontline Response and Building Safer Communities 24:22 Members Only

GIW SA 2026: Next Generation Policing in South Australia – How Technology and Data is Enhancing Frontline Response and Building Safer Communities

Vaiju Joshi
Executive Panel: The Digital Citizen of 2030 - Thinking Ahead to Prioritise Now. 29:56 Members Only

Executive Panel: The Digital Citizen of 2030 - Thinking Ahead to Prioritise Now.

Adam Carthew, Ashleigh Hart, Dr Steve Hodgkinson & Kate Tollenaar

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