Welcome from Chair: Andrew Garner

In this Welcome Address, Andrew Garner, Oceania Government Digital & Technology Lead, EY introduces the event, the importance of the customer and citizen and the event's key themes of strategy, digital and customer experience, technology innovation anddata privacy and consent.

Public Sector Network - Media Kit

PSN's growing community spans across Federal, State, and Local government departments - allowing members to network, benchmark and establish best practice both online and in-person. PSN delivers new articles, interviews, presentations, whitepapers, webinars and executive events to our audience on a weekly basis, segmenting our audience to maximize user-engagement and ensure they receive content most relevant to their role and areas of interest through a variety of mediums including email newsletters, live events & conferences, whitepapers & webinars, on- demand videos & training, and more. The user’s reading & content-consumption habits are used to build and develop audience profiles, enabling …

How to Sell to the Public Sector

​Real success in selling to the public sector means being in the market for the long haul. ​While it’s possible to get quick wins in government sales, achieving strong and sustainable scale means committing to the market. Doing business with all tiers of government means you need to take a long- term view. The public sector can be a complex market, but if you can establish a solid presence you will build a strong residual business with a much higher barrier to entry from potential competitors, compared to other industries. Companies selling to government that take the long view have …

Public Sector Network Sponsorship Guide

Maximising your opportunity and return on investment

Collaborating for an Innovative Victorian Future

For those who work in government and particularly in areas related to innovation, the digital space, policy or operations, there are many lessons to learn from the pandemic and many new things to implement as the state emerges from the worst of the pandemic. Read on to learn how five departments innovated through collaboration.

Generative AI, Trust & the Public Sector

In this Partner Perspective session, Matt Duncombe, Director, Analytics (Asia-Pacific), EY assesses whether the technological advances of generative AI are actually as effective as we are told they are, its implications within the public sector and he navigates the trust and ethical considerations for the wider community.

The Outside-In Approach - Letting Citizens Shape Our Thinking, Not the Other Way Around

In this Government Keynote session, we hear insights from Craig Barlow, Director of Innovation, Worksafe Victoria, on the differences between customers and citizens and the choice citizens lack in comparison to customers - citizen organisations are more about improving citizens' lives than the profit businesses focus on - the government needs to genuinely work out what citizens want.

Welcome from Stream Chair: What is Digital Government Without Citizen Trust?

In this Welcome session we hear insights from Diana Malcomess, Partner, Digital & Emerging Technology, EY, on the three pillars of the Victorian Digital Strategy which are fair, more accessible services, a digital-ready workforce and a thriving digital economy.