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Access quality content from global government thought leaders

INTERVIEWS
Business Process Mapping for the Public Sector

Business Process Mapping for the Public Sector

Mustafa Ghulam (Business Process Mapping) shows public sector teams how to map processes, uncover inefficiencies, and streamline workflows. He covers practical techniques and improvement methods that support transparency, compliance, and …

Benji Crooks Digital Services and Customer Experience
22 Jan 2026
Global
INTERVIEWS
Customer Journey Mapping for the Public Sector

Customer Journey Mapping for the Public Sector

Peter Saunders (Customer Journey Mapping) shows public sector teams how to map end-to-end experiences, uncover pain points, and prioritise improvements, using clear roles and simple artefacts to align stakeholders and …

Benji Crooks Digital Services and Customer Experience
22 Jan 2026
Flag of Australia Flag of New Zealand
INTERVIEWS
From Innovation Track to Real Impact, Karen Abey on Digital Transformation in Hobart

From Innovation Track to Real Impact, Karen Abey on Digital Transformation in Hobart

Ahead of Local Government Focus Day, Karen Abey from the City of Hobart shares practical lessons from the Bloomberg Harvard City Leadership Initiative, from innovation tools that improved services to …

Benji Crooks Workforce, Skills and Capability
19 Jan 2026
Flag of New Zealand
INDUSTRY TRENDS
Overcoming Challenges in IT Modernization Projects

Overcoming Challenges in IT Modernization Projects

Unlock government agility: master the strategies to modernize IT amidst complexity, ensuring long-term value and operational resilience.

Jennifer Balon IT Modernization and Cloud
19 Jan 2026
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INDUSTRY TRENDS
The Public Sector Podcast: Strength in diversity: Unlocking cyber security’s full potential

The Public Sector Podcast: Strength in diversity: Unlocking cyber security’s full potential

A conversation on how diverse perspectives strengthen cyber resilience and drive innovative responses to today’s security threats.

Heather Dailey Cyber Security and Risk Management
19 Jan 2026
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INTERVIEWS
Artificial Intelligence (AI) Policy Development

Artificial Intelligence (AI) Policy Development

Phillip Wagner (Principal Cyber Security Specialist, Leadership & Cyber Educator, CISO) explains why public sector AI adoption needs practical policy and governance, how to define approval and assessment roles, and …

Benji Crooks Data, Analytics and AI
16 Jan 2026
Flag of Australia
INTERVIEWS
AI, Emerging Technologies, and Digital Transformation: Opportunities and Challenges

AI, Emerging Technologies, and Digital Transformation: Opportunities and Challenges

Derek Madden (Moorabool Shire Council) explains where AI is delivering practical value in local government, why councils start with high-volume, data-ready work, and how trust frameworks and staff training build …

Benji Crooks Data, Analytics and AI
15 Jan 2026
Flag of Australia
INTERVIEWS
Trust, Transparency and Practical AI: A Conversation with Darshil Mehta

Trust, Transparency and Practical AI: A Conversation with Darshil Mehta

Darshil Mehta (AustralianSuper, formerly ASIC) shares where AI is delivering practical value, what’s slowing adoption, and how stronger governance can build trust and scale responsible AI in the public sector.

James Ireland Data, Analytics and AI
14 Jan 2026
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