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Digital Services and Customer Experience

Delivery of the Next Phase of Citizen Services

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In this Gov Talks session, we hear from Dan Bowes, Executive Director, Customer Service - Taxes and Grants, Revenue NSW,  Melinda Smith, Chief Service Delivery Officer, ATO, and Francois Rizk, Head Public Sector, Newgen Software on exploring new requirements, challenges and opportunities for the delivery of the next phase of citizen services.

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