A Strategic, People-Centric Approach to OpEx in the Public Sector

This report examines a people-centric approach to Operational Excellence (OpEx) in the public sector, focusing on strategic planning, culture shifts, and technology adoption. Sponsored by Appian, it covers how public sector agencies can enhance service delivery through goal setting, incremental changes, and cross-departmental collaboration. Key themes include leveraging AI, automation, and digital tools for efficiency, overcoming complex challenges within budget constraints, and fostering an adaptable workforce. Real-world examples and insights from public sector leaders provide valuable guidance for navigating fiscal pressures and building resilience in response to rising citizen expectations.