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Operational & Process Excellence
Adopting an Enterprise Approach to Shared Services - Benefits, Challenges and Next Steps
In simple terms, the SSC exists so that “no other department needs to think about anything; we just take care of everything.” They are not quite there yet, but essentially “we are a common services provider, and we want to be taken for granted.” In other words, “we aim to enable most of the government’s 45 large departments and agencies to shift to the use of common IT systems.” In total, that means “half a million users across all government departments and agencies.” They best way to the achieve this for the SSC is through the use on an enterprise …
Technology & Transformation
Partner Content
Automation Now & Next Annual Report 2022
Automation Now & Next 2022 provides insights unavailable from any other data set as it is tightly focused on intelligent automation and how businesses are embracing—and succeeding—in the Automation Economy. This is a unique and comprehensive look at the efforts, experiences, and projections of more than 1,000 automation leaders and more than 3,800 Automation Anywhere customers—nearly 5,000 voices from across industries and regions. Since this report is the third edition, we can also now discern meaningful trends and shifts in how organizations are using automation today and plan to use it in the future.
Operational & Process Excellence
Leadership and Workforce Management: Shaping the Next Normal
From a procurement perspective, we had to work really quickly with vendors and had to make emergency purchases. We also had to do things a lot faster than normal, making some people uncomfortable. However, in a way the pandemic came at a good time for the organization. Less than a year before the pandemic, we switched out our desktops for laptops. At the time it was a big change that was very disruptive in itself, but it ended up making a real difference. There were some working-from-home practices already in place, but for most staff it was foreign territory. So …
Operational & Process Excellence
Procurement Transformation: Integrating New Engagement Approaches to Ensure Supplier Diversity
A large federal government, like the Government of Canada, is involved in a vast array of activities and processes, many of which affect and impact the lives of its citizens. Some of these services affect citizens in direct and obvious ways, whilst others are more indirect and less known. One of these indirect services – which is no less important – is the field of procurement. It may not seemingly impact the lives of citizens on a daily basis, but Clinton Lawrence-Whyte, the Director General of Procurement Assistance Canada within Public Services and Procurement Canada (PSPC), says that procurement is …
Operational & Process Excellence
Exclusive Interview with Jaime Schorr - Chief Procurement Officer at State of Maine Q&A
Jaime C. Schorr is the Chief Procurement Officer for the Maine Department of Administrative and Financial Services. In this capacity, she oversees Procurement Services, Information Technology Procurement, Central Services (Postal Operations and Surplus), Central Fleet Management, and the Central Warehouse. Jaime provides consolidated management and coordinates oversight over the various divisions of the Bureau. Her directional leadership and strategic management ensures purchases, procurements, and acquisitions of all contractual services, supplies, materials, and equipment facilitate the most economical use of public funds. Jaime holds a BA from The George Washington University, an MBA from New England College and a JD from …
Operational & Process Excellence
Speaker Spotlight Q&A: Gregory Spearman, Purchasing Director; City of Tampa
Gregory K. Spearman is a native of Glenwood, GA and received his B. S. Degree from Fort Valley State University, Fort Valley, Georgia, a Master’s Degree from Atlanta University in Atlanta, Georgia and his M.P.H. Degree from the University of Texas Health Science Center in Houston, TX. Having a supplier diversity program is extremely important because of the need to ensure diversity, equity, and inclusion (a/k/a DEI) in the bidding and contracting process. Small and minority owned businesses can and do perform well if there is a serious effort to de-mystify the bidding process, remove barriers that prevent them from …
Operational & Process Excellence
Navigating an Agile Procurement Team & Strategic Sourcing Function in Government
At our recent Digitising and Scaling Corporate Services for Back Office Transformation virtual event – Andrea Mayer, Director, Financial Services & Strategic Sourcing, Department of State Development, Infrastructure, Local Government & Planning (Qld) explored strategies on how to lay the foundations for repositioning procurement activities and resources. The agile methodology has two main pillars and a number of other principles that make it ideal for these times. The central pillars are “ongoing communication and flexibility.” The other supporting principles include “collaboration and feedback from clients; efficiency and speed, which includes transparency and responsiveness; motivation and shared goals; simplification through the …
Operational & Process Excellence
Reimagining Business Processes to Enable the Evolving Government
“The concept of eInvoicing is actually the digital exchange of invoice information between a buyer’s and a supplier’s accounting systems, with the eInvoice automatically showing up as a bill to be paid in the accounting software. This removes the need for manual data entry, making the whole process faster, more efficient, more accurate, and more secure.” While eInvoicing has been around for a while, there are two main drivers for the current push towards greater adoption of the practice. The first is to “create an open market that enables all businesses, especially small and medium enterprises, to participate in digital …
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