Insights

Showing 1–4 of 4 insights

Sort by

2025 Government Innovation Showcase Georgia Insights

Let's Chat: Driving Digital Transformation, Collaborative Leadership and Continuous Improvement at Georgia State University

Tom Wilner, Director of Enterprise Applications at Georgia State University, shares insights on how strategic alignment and process automation are not only driving innovation and streamlining workflows but also making …

Jennifer Balon Digital Services and Customer Experience

27 Mar 2025

INTERVIEWS

Let's Chat: Driving Innovation: How Georgia DDS is Transforming Customer Service

In this engaging interview, Spencer Moore, Commissioner, Georgia Department of Driver Services (DDS) described how Georgia’s DDS approach to digital tools, self-service options, and operational excellence is delivering seamless customer …

Jennifer Balon Digital Services and Customer Experience

27 Mar 2025

INDUSTRY TRENDS Members-only

State of the Service Spotlight: Georgia Innovation 2025

Explore how Georgia’s public sector is prioritizing data-driven decision-making, workforce upskilling, and cybersecurity while navigating budget constraints and collaboration challenges in its digital transformation journey.

Patrick Joy IT Modernization and Cloud

25 Feb 2025

INDUSTRY TRENDS

Government Innovation Georgia 2025 Key Takeaways

Driving Innovation in Georgia: Agencies are balancing AI adoption, cybersecurity, and workforce development to modernize services while navigating regulatory and budget constraints.

Patrick Joy Digital Services and Customer Experience

25 Feb 2025