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Operational Excellence Roadshow Insights

Education & Future of Learning

Exploring the Intricacies: Navigating the Realm of OpEx at the NSW Department of Education

Operational Excellence Roadshow
The goal of every government agency is to deliver their services in the most efficient and effective way possible. The NSW Department of Education is focussed on three areas: service excellence, experiential or operational excellence, and digital excellence. Many agencies focus just on customer experience, which is essential, but to really achieve operational excellence, all three elements are necessary.
Exploring the Intricacies: Navigating the Realm of OpEx at the NSW Department of Education
Australia 14 Jun 2023
Case Studies
Members-only
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Operational & Process Excellence

Underpinning a new era of citizen demand – trying to mend a broken system

Operational Excellence Roadshow
Healthcare in Australia and elsewhere, is about creating better health outcomes for patients. There are many elements to the system, and many operators, and whilst each of them has their own specialty functions, together the system is supposed to operate cohesively and with the primary purpose always at the fore. But does it operate that way? The truth is that whilst some elements work very well, others tend to let the team down. There are however solutions or ideas in place to change and improve the less well functioning elements of the system.
Underpinning a new era of citizen demand – trying to mend a broken system
Australia 14 Jun 2023
Case Studies
Members-only
Save Alex Kats Author avatar

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