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Operational Excellence Roadshow 2023 Insights
Education & Future of Learning
Exploring the Intricacies: Navigating the Realm of OpEx at the NSW Department of Education
Operational Excellence Roadshow 2023
The goal of every government agency is to deliver their services in the most efficient and effective way possible. The NSW Department of Education is focussed on three areas: service excellence, experiential or operational excellence, and digital excellence. Many agencies focus just on customer experience, which is essential, but to really achieve operational excellence, all three elements are necessary.
Operational & Process Excellence
Underpinning a new era of citizen demand – trying to mend a broken system
Operational Excellence Roadshow 2023
Healthcare in Australia and elsewhere, is about creating better health outcomes for patients. There are many elements to the system, and many operators, and whilst each of them has their own specialty functions, together the system is supposed to operate cohesively and with the primary purpose always at the fore. But does it operate that way? The truth is that whilst some elements work very well, others tend to let the team down. There are however solutions or ideas in place to change and improve the less well functioning elements of the system.
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