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Digital Services and Customer Experience
State of the Service Spotlight: Californian Innovation 2025
Government Innovation Showcase California
Explore how California's public sector is tackling workforce challenges, leveraging data-driven strategies, and prioritizing innovation to navigate economic pressures and drive transformative change.
Workforce, Skills and Capability
Let's Chat: Leading from the Human Side of Innovation
2024 Government Innovation Show - Pennsylvania
Insights on digital transformation, workforce engagement, and strategies to address recruitment and retention challenges in the public sector.
General
Partner Content
Key Takeaways from The Regional State Highways and Transportation (DOT) Conference
DOTs face a multitude of challenges that threaten their ability to fulfill their missions. This makes effective records management mission-critical, especially for securing funding for pilot programs and infrastructure projects.
Data, Analytics and AI
Let's Chat: AI’s Role in Modernizing Government Services
2024 Government Innovation Show - Colorado
AI offers transformative potential for public services, but success starts with data integration and collaborative problem-solving.
IT Modernization and Cloud
Let's Chat: Balancing Innovation and Stability
2024 Government Innovation Show - Texas
Cory Wilburn, CIO at University of Austin Texas shares strategies for balancing legacy system maintenance with innovation, adapting to change, empowering teams, and fostering long-term vendor relationships.
Data, Analytics and AI
Let's Chat: Strategic AI Adoption
2024 Government Innovation Show - Texas
Adam Leonard shares how the Texas Workforce Commission integrates AI to advance its mission. From experimental beginnings to formal governance, the agency leverages predictive analytics and machine learning while emphasizing …
Digital Services and Customer Experience
Can Transparency Save Trust? The State of U.S. Public Confidence in 2024
A look into the top five trust influencers and how the US government plans to rebuild
IT Modernization and Cloud
Public Sector Podcast and Case Study: EDDNext's 5 Year IT Modernization Journey
By focusing on incremental improvements, employee involvement, and a relentless emphasis on customer experience, the EDD is paving the way for a more agile, efficient, and user-centered public service.
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