This report examines a people-centric approach to Operational Excellence (OpEx) in the public sector, focusing on strategic planning, culture shifts, and technology adoption. Sponsored by Appian, it covers how public sector agencies can enhance service delivery through goal setting, incremental changes, and cross-departmental collaboration. Key themes include leveraging AI, automation, and digital tools for efficiency, overcoming complex challenges within budget constraints, and fostering an adaptable workforce. Real-world examples and insights from public sector leaders provide valuable guidance for navigating fiscal pressures and building resilience in response to rising citizen expectations.
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Appian
Appian delivers a software platform that helps organizations run better processes that reduce costs, improve customer experiences, and gain a strategic edge. Committed to client success, we serve many of the world’s largest companies across various industries. For more information, visit appian.com.
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