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Smart Cities & Mobility
Architecting the Future Smart City
Cities and regions all over the world need to continually adapt to keep up with technology and with the expectations of their citizens. In New Zealand, given the size of the country and the spread of the population, there are significant differences and challenges between the largest cities and the smallest regions. Wellington is the capital and one of the largest cities. “People said that we were absolutely mad to go down the Zealandia journey, but now we’re doing something even more extraordinary, which is to try and get rid of predators from across the entire city. No major urban …
Operational & Process Excellence
Scaling, Digitising & Maturing NZ Public Sector Shared Services
The goal of any business, particularly a large-scale operation, is to be as efficient as possible, delivering the best possible services whilst expending the least number of resources, thereby maximising profit. For large institutions with long histories, changing behaviours and becoming more efficient is often particularly difficult. But not impossible. However, like every organisation of significant size, there are constant roadblocks. The finance team, in particular, they are constantly involved in “firefighting, managing our backlogs, solving problems, and coaching our people to be more efficient, though there’s never enough time to actually develop our people.” The goal of course is …
Operational & Process Excellence
Understanding the Impact of Covid-19 on NZ Public Sector Procurement
In procurement circles, people often “use the terms SRM and contract management interchangeably, but they are not the same thing.” Contract management is all about delivering the services or goods outlined in the contract. In many cases, this is procurement 101. SRM however is “about generating new value that goes beyond what’s written in a contract.” It is about performance and relationship management and “if we focus on that, then we will see value generated through continuous improvement and innovation over time.” This is particularly relevant now because, after events like “earthquakes, floods, security threats, and COVID-19, there is a …
Data & Analytics
Integrating and Stabilising Platforms to Leverage Future Data, Analytics & AI Capabilities
We want to support the innovation and co-creation of services and experiences for students by creating distinctive, equitable, accessible, culturally attuned and user-shaped experiences across the university. Director of Planning and Information, University of Auckland The second section, as stated earlier, is about using data for the benefit of students. This realisation crystallised during the height of COVID-19, when some students continued to engage with the campus, even whilst the majority of students and staff were at home. “We wanted to understand who was on campus, who wasn’t, and who needed extra support.” Prototypes for understanding student engagement “were rapidly …
Smart Cities & Mobility
IoT in the Public Sector
Essentially the document and the plan have “five priority areas: institutions and governance; infrastructure funding and pricing; housing affordability and supply; climate change, resilience and the environment; and technology change and our digital future.” Although technology is listed separately, in many ways it “runs across all of the priorities, and adapting to technology is essential to lowering costs, improving services and improving infrastructure delivery.” The problem however – which in some ways is a good problem to have – is that “we’re laying down assets that have very long lifespans.” Some are “more than generational, like some of our water …
Health & Human Services
Implementing human-centred design to achieve better long-term patient outcomes
All of these factors together will “improve, enhance or support our patients more effectively.” The one element that is missing though is “the impact or the involvement of the Whānau (extended family) that patients need.” The value of family and familial support services cannot be underestimated. The “old medical model,” sometimes referred to as ‘the shadow’ is still hanging over some facilities, but “the good news is that we are starting to move away from it.” Some clinicians fear this change because it may “upset the power imbalance” between doctors and patients, giving patients more of a say. As much …
Data & Analytics
Leveraging data science to lead transformation in the public sector
While many of these issues are unlikely to go away, one way of combatting some of the negative effects is by using open data, which as long as there is access to the internet, is “data that’s available to anyone, anywhere, anytime.” It is generally data that is “collected by or on behalf of government,” but is done so with “people’s privacy, sovereignty and security” protected and in mind. In many ways, “the open data ecosystem is like a public library, which is the original open data service.” Libraries have a range of products “in different formats, with a huge …
Local Government & Communities
Mitigating Cyber Security Risks in Local Government
"Implementing effective information controls and cyber training for staff should be at the forefront of cyber awareness for councils. This requires councils to establish appropriate systems to manage cyber security risk effectively, and to make better and more informed decisions.” Jacqueline Hiddlestone, IT Innovation Program Manager, Canterbury Bankstown City Council (NSW) “Councils need to establish a system to process, identify, analyse and treat cyber security risks seriously. If unaddressed, cyber risks could prevent councils from effectively achieving their strategic, operational and project objectives, as well as their statutory and community obligations.
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