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Cyber Security and Risk Management
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Digital Services and Customer Experience
Building a Human-Centred Digital Government for New South Wales
Through stories shared first hand from NSW government change makers we delve into how NSW departments and agencies are working to build a human centred digital government.
Workforce, Skills and Capability
Spotlight: Toronto Network of Women
Spotlight on the Toronto Network of Women
General
Leveraging connectivity, mobility and infrastructure to create the future
The topic of future cities and regions can be summed up by one word: ‘smarter’. Whilst none of us know what the future holds or how our cities, regions or any other territories will look in the future, what we do know is what we have now, and how we can use all of the tools at our disposal to think smarter and work smarter to create better efficiency.
General
Digital and Technology Applications for a More Sustainable, Integrated and Patient-Centric Healthcare System
Duska Kennedy, Chief Digital Officer, North York General Hospital discusses enabling better care accessibility through digital health innovation
IT Modernization and Cloud
Developing a Digital Public Service Eco-System - Innovate Western Australia 2023
In this Ministerial Address the Hon. Stephen Noel Dawson, MLC delves into how to developing a digital public service eco-system for all of Western Australia
General
Delivering a Connected and Seamless Experience for the Digitally-Driven Citizen with the Alberta Health Service
Digital Healthcare Infrastructure - Canada
Alberta Health Services (AHS) developed their COVID-19 online self-assessment tool1 to empower Albertans in a time when everything was unknown, said Ammneh Azeim, the Digital Experience Lead at AHS. The tool is still in active use today.
General
Improving Response and Preparedness for More Resilient Frontline Services
The pandemic has been first and foremost a health crisis, and whilst most industries can learn lessons from how they responded or what the pandemic has meant for them, it is the health sector that most likely has the most to learn and will continue to be most affected. There are “a lot of challenges ahead,” but equally, the pandemic has taught a lot of lessons that NSW Ambulance and all other ambulance services should heed.
Digital Services and Customer Experience
Improving Citizen Experience by Leveraging Digital Technology and Transformation
In our modern world, all industries have or should be embracing the technologies of the digital age. Some have done so in overt and very public ways by changing their entire processes from purely face-to-face experiences, to virtual or hybrid experiences. One example comes from Main Roads Western Australia. In 2021 Main Roads was chosen by the ATO to be part of a pilot program focusing on electronic or eInvoicing.
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