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Digital Services and Customer Experience

Welcome from Stream Chair: What is Digital Government Without Citizen Trust?

Innovate VIC
In this Welcome session we hear insights from Diana Malcomess, Partner, Digital & Emerging Technology, EY, on the three pillars of the Victorian Digital Strategy which are fair, more accessible services, a digital-ready workforce and a thriving digital economy.
Welcome from Stream Chair: What is Digital Government Without Citizen Trust?
Australia 28 Aug 2023
On Demand
Members-only
Save Heather Dailey Author avatar
Digital Services and Customer Experience

From Surviving to Thriving: A Global Outlook on the Priorities, Processes and Perspectives Shaping the Future Public Sector

By analysing global government trends, collected from over 6,000 government professionals across Australia, New Zealand, the United States and Canada, this report identifies common areas of concern and success, promoting knowledge exchange and fostering international collaboration in an effort to help build the thriving, citizen-centric governments of tomorrow.
From Surviving to Thriving: A Global Outlook on the Priorities, Processes and Perspectives Shaping the Future Public Sector
Australia 25 Aug 2023
Whitepapers & Reports
Members-only
Save Nouha Elmasri Author avatar
Digital Services and Customer Experience

How Energy Queensland is Providing a Customer-First Equitable Approach to Digital Connectivity and Accessibility

Innovate QLD
Michael Dart, the Executive General Manager - Customer, takes the helm of steering customer-centric endeavours at Energy Queensland. Michael shares details of how Energy Queensland is harnessing customer feedback to build trust, inform decision making and overcome barriers, as well as delving into how customer, government and community priorities are shaping future projects.
How Energy Queensland is Providing a Customer-First Equitable Approach to Digital Connectivity and Accessibility
Australia 25 Aug 2023
Case Studies
Public
Save Nouha Elmasri Author avatar
General

Harnessing New Ways of Working to Meet Changing Citizen and Employee Expectations Across Local Government

ANZ Local Government Roadshow
In this report we explore the current Local Government landscape across Australia with a focus on top priorities, strengths and challenges. Further, we’ll delve into firsthand case studies and share insights from Local Government leaders from around the country to learn how technology and culture are combining to help build the local government of the future.
Harnessing New Ways of Working to Meet Changing Citizen and Employee Expectations Across Local Government
Australia 24 Aug 2023
Whitepapers & Reports
Members-only
Save Nouha Elmasri Author avatar
Cyber Security and Risk Management

Conversations with the Advisory Board - Dan Wilkins

Join Dan Wilkins, CISO at the Arizona Department of Economic Security, as he shares his unique career journey from varied beginnings to a significant role in public service, highlighting the power of transformation and purpose. Through diverse experiences, from military service to woodworking and IT security management, Dan's story underscores the essence of compassion, value creation, and mentorship in building a meaningful career in public service.
Conversations with the Advisory Board - Dan Wilkins
United States 22 Aug 2023
Interviews
Public
Save Scarlet Reynoso Author avatar
Workforce, Skills and Capability

Conversations with the Advisory Board - Colleen McManus

2023 Government Innovation Arizona
Colleen McManus, the Human Resources Programs Manager for the State of Arizona, shares her diverse public sector journey, touching on pivotal mentors, career motivations, and her commitment to impactful leadership. From advocating lifelong learning and humility to reflecting on the unifying force of public service during times of crisis, she underscores the importance of collaboration and knowledge-sharing in driving government excellence.
Conversations with the Advisory Board - Colleen McManus
United States 22 Aug 2023
Interviews
Public
Save Scarlet Reynoso Author avatar
Workforce, Skills and Capability

Conversations with the Advisory Board - Dr. Jessica J. Jones

Explore the transformative journey of Dr. Jessica J. Jones, Director of Diversity, Equity, Inclusion, and Belonging at Louisiana Department of Children and Family Services, as she discusses the profound impact of education and her commitment to empowering marginalized voices in the public sector. Gain insights into her mission to foster inclusivity and social justice, and discover how one individual's dedication can create a lasting ripple of positive change.
Conversations with the Advisory Board - Dr. Jessica J. Jones
United States 22 Aug 2023
Interviews
Public
Save Scarlet Reynoso Author avatar
General

How the Canadian Mounted Police is Fortifying a Future-Ready Police Service

Police Innovation Showcase 2023 Canada
Suelyn Knight, Executive National Advisor, Race-Based Data Collection, Royal Canadian Mounted Police
How the Canadian Mounted Police is Fortifying a Future-Ready Police Service
Canada 22 Aug 2023
Case Studies
Public
Save Ishan Rangana Author avatar

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