Insights

The Possibilities of AI in Enhancing your Citizen Experiences

In this Partner Perspective session, we hear from Greg Crowl, VP, Sales Engineering, Kofax, on how AI and process automation can streamline government operations. We learn how machine learning, natural language processing and generative AI can boost the efficiency of agency processes.

Heather Dailey IT Modernization and Cloud

7 Nov 2023

ON DEMAND

Ministerial Address: The Hon. Mark Bailey

In this Ministerial Address, The Hon. Mark Bailey, Minister for Transport & Main Roads & Minister for Digital Services explains how Queensland is improving its services and their goals to make Queensland premium digital experience by the Olympics in 2032 and beyond. Our esteemed Minister further describes what is needed to achieve the goals for Queensland in transformation including Improving digital infrastructure, future investments and improving digital skills with a new workforce strategy.

Heather Dailey IT Modernization and Cloud

7 Nov 2023

ON DEMAND

Providing an Equitable Approach to Digital Connectivity & Accessibility in QLD

In this Government Keynote session, we hear from Michael Dart, Executive GM - Customer, Energy Queensland on the background and reach of Energy Queensland and the transformation of digital and customer experience in Queensland. Our esteemed government executive dives further into how Energy Queensland has undergone transformation with new digital programs and more importantly how to make sure those programs build trust with citizens as well as employees.

Heather Dailey IT Modernization and Cloud

7 Nov 2023

ON DEMAND

Welcome from Chair: Andrew Garner

In this Welcome Address, Andrew Garner, Oceania Government Digital & Technology Lead, EY introduces the event, the importance of the customer and citizen and the event's key themes of strategy, digital and customer experience, technology innovation anddata privacy and consent.

Heather Dailey IT Modernization and Cloud

7 Nov 2023

INDUSTRY TRENDS

Healthcare Infrastructure Conference - Post Event Report

This report includes polls from the audience, names of organizations and people that were at the event, and more

Kelly Zheng General

3 Nov 2023

INTERVIEWS

Let's Chat: Comprehensive Strategies For Fostering Data Literacy

Q&A with Sylvain Bélanger, the CIO at the Treasury Board of Canada Secretariat on the role of data literacy in driving innovation, transformation, and modernization within Canada's public sector

Kelly Zheng Digital Services and Customer Experience

2 Nov 2023

CASE STUDIES

Innovative Technologies Optimising Diabetes Management

This insightful session delves into the realm of Innovative Technologies Optimizing Diabetes Management. Through a compelling case study, the focus extends from specialty care to community frontline providers, shedding light on key aspects. The session demonstrates how real-time Continuous Glucose Monitoring (rtCGM) can play a pivotal role in realizing the government of Ontario's visionary digital-first approach to health strategy, especially in prioritizing the management of chronic diseases. Additionally, it underscores the expanding role of rtCGM in both specialty care and its potential to revolutionize community care networks. Central to this exploration is the effective utilization of data integration facilitated by …

Madeson Darcy General

20 Oct 2023

CASE STUDIES

Discussing Infrastructure Challenges in Healthcare

The session on "Digital Infrastructure Challenges in Healthcare" delves into the complex landscape of healthcare's digital transformation. It critically examines the hurdles and uncertainties that lie ahead on this transformative journey. Key questions are posed, such as the need to distinguish genuinely valuable healthcare tools from the industry's often-hyped offerings. The session also explores strategies for efficiently collecting and analyzing the vast amounts of data generated by digital health tools, with a focus on identifying the most crucial and predictive data points. Additionally, it delves into the ever-growing concern of safeguarding digital infrastructure against cyberattacks, offering insights into how organizations …

Madeson Darcy General

20 Oct 2023