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Digital Services and Customer Experience

Improve Constituents Communications for your Unemployment System

During the ongoing Covid-19 pandemic, unemployment agencies are over-capacity with requests from constituents needing to apply for benefits and access information. Discover how to alleviate pressures of the “new normal” and take control of communications using one centralized platform. Deliver personalized, timely and relevant communications to constituents over multiple communications channels and provide them with self-service access for applications and information.
Improve Constituents Communications for your Unemployment System
United States 29 Jan 2021
Industry Trends
Public
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Digital Services and Customer Experience

How to Improve Child Support Enforcement Programs with Limited Funding

This detailed infographic illustrates how the ability to directly and quickly communicate with clients is imperative and explains how a centralized customer communications management platform can enable Child Support Enforcement to increase their performance with limited finances.
How to Improve Child Support Enforcement Programs with Limited Funding
United States 29 Jan 2021
Industry Trends
Public
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Digital Services and Customer Experience

ebook: Child Support Enforcement Systems: How to Improve Program Performance

Child Support Enforcement (CSE) programs can reduce operational costs while increasing responsiveness and improving services by restructuring communications with their constituents. A modern Customer Communication Management (CCM) platform provides multiple delivery methods and allows you…
ebook: Child Support Enforcement Systems: How to Improve Program Performance
United States 29 Jan 2021
Whitepapers & Reports
Public
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General

Procurement in the Public and Private Sectors: Is There Really Much Difference?

The short answer to that question is yes, there are big differences. The more nuanced answer is yes, there are differences, but in many respects, they are narrowing, and in any case, the things they have in common are far greater. One of the reasons that the answer has become so nuanced is that the border between private and public has become blurred , with some public sector organizations being privatized or part-privatized and others adopting private sector methods in areas such as procurement. While for a number of reasons some private organizations have been taken, temporarily or permanently, into …
Procurement in the Public and Private Sectors: Is There Really Much Difference?
Canada 29 Jan 2021
Industry Trends
Public
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Digital Services and Customer Experience

Effective Communications to Constituents Relying on Social Safety Net Programs

As the need for social services is impacted by Covid-19, the need to send special notices is increasing exponentially. Notices about Medicaid renewals, SNAP Interim reports, approval notifications, requests for information, etc. has increased to include special notices about emergency SNAP, allotment changes, interview process changes, and more. This can be very confusing to constituents and will likely generate an increase in phone calls. Quadient Inspire allows agencies to communicate with constituents in the way that is easiest for them. With dynamically created custom notices that are delivered across multiple communication channels (SMS, email and others), agencies can increase reach …
Effective Communications to Constituents Relying on Social Safety Net Programs
United States 29 Jan 2021
Whitepapers & Reports
Public
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Digital Services and Customer Experience

Rethinking Communications: How to Deliver Safety Net Services in the Age of Disruption

Now more than ever, state and local agencies that provide unemployment benefits, health and human services and other social safety net programs are under pressure to modernize communications and the constituent experience. Their clients have urgent needs, yet legacy systems and other challenges jeopardize quick, efficient and compliant delivery of services.
Rethinking Communications: How to Deliver Safety Net Services in the Age of Disruption
United States 29 Jan 2021
Whitepapers & Reports
Public
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Digital Services and Customer Experience

Pivot-al Learnings: PSN's transition to virtual events

Last spring, we at Public Sector Network took all of our programming online, beginning with our Digital Inclusion event. ( It’s hard to believe that our second edition is next week! ) We have been learning and growing ever since then! Here are a few takea…
Pivot-al Learnings: PSN's transition to virtual events
Canada 28 Jan 2021
Industry Trends
Public
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Workforce, Skills and Capability

Managing Your Remote and Mobile Workforce

People are often attracted to various workplaces because of the benefits and conditions, but many of these benefits and conditions had to change as a result of the pandemic. For some, working remotely was already on the cards, but for others, they had to adapt and change their practices very quickly. This paper brings together the perspectives of senior executives from three local government regions, one in the UK and two from Australia. Whilst two of them had to change many of their practices as a result of COVID-19, one of them is so remote that the pandemic barely affected …
Managing Your Remote and Mobile Workforce
Australia 22 Jan 2021
Whitepapers & Reports
Public
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