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Digital Services and Customer Experience

Speaker Spotlight Q&A: Wendy Geller, PhD - Division Director, Data Management & Analysis, Vermont Agency of Education

Wendy’s dissertation findings highlighted shifting demographics in education arenas and labor markets internationally, specific education orientations occurring across cultures, and presented thoughts on the social and spatial forces surrounding rural community viability. Since leaving academia, Dr. Geller has dedicated herself to creating the cultural, infrastructural, and operational conditions required for practicing good data science in the public sector. She lives in Montpelier, VT with her brilliant husband, Alex, their joyful son, Sylvan, and trusty companion, Sir Richard the Lionhearted Dog. Iteration, and the open expectation of failure with view to making something better, together, makes collaboration an everyday activity. It’s …
Speaker Spotlight Q&A: Wendy Geller, PhD - Division Director, Data Management & Analysis, Vermont Agency of Education
United States 10 May 2022
Interviews
Public
Save Knia Pablo Author avatar
General

Local Government and Municipalities Roadshow 2022

As the closest tier of government to citizens, councils across the globe are facing a period of significant disruption. Population growth and change, budget constraints, economic recovery and the rising demands on services are all pressing issues. Whole-of-council transformation is crucial to tackle these issues and become future ready. Local governments need to be agile, innovative and efficient — driving both policy and implementation through coherent and collaborative approaches. Embracing new technologies and streamlining processes will enable councils to better meet core responsibilities and deliver functions, while upskilling employees and increasing operational efficiency will help set them up as an …
Local Government and Municipalities Roadshow 2022
Australia 9 May 2022
Industry Trends
Public
Save Knia Pablo Author avatar
General

Navigating an Agile Procurement Team & Strategic Sourcing Function in Government

At our recent Digitising and Scaling Corporate Services for Back Office Transformation virtual event – Andrea Mayer, Director, Financial Services & Strategic Sourcing, Department of State Development, Infrastructure, Local Government & Planning (Qld) explored strategies on how to lay the foundations for repositioning procurement activities and resources. The agile methodology has two main pillars and a number of other principles that make it ideal for these times. The central pillars are “ongoing communication and flexibility.” The other supporting principles include “collaboration and feedback from clients; efficiency and speed, which includes transparency and responsiveness; motivation and shared goals; simplification through the …
Navigating an Agile Procurement Team & Strategic Sourcing Function in Government
Australia 9 May 2022
Industry Trends
Public
Save Public Sector Network Author avatar
General

Spotlight Interview - Health & Human Services National Insights: Spring

For example, time stressed healthcare providers (HCPs), seeking valuable information to improve patient outcomes, are using HCP-gated product websites where chat bot technology can provide the pertinent information but has the intelligence to escalate to a ‘real’ person when needed. The increase in the number of HCP engagement channels resulted in an explosion of valuable data, for example, data to help understand which HCPs preferred which channels. AIML technology allows stakeholders to efficiently handle and extract actionable insights quickly. The COVID-19 pandemic has accelerated changes in the life sciences industry. In the next 2 to 5 years, self-service of key …
Spotlight Interview - Health & Human Services National Insights: Spring
Canada 5 May 2022
Interviews
Public
Save Teresa Anderson Author avatar
Digital Services and Customer Experience

Spotlight Interview - Digital Government and CX ANZ Q1 National Insights

The number one trend we’re seeing across all the markets and industries we work in is the growing appreciation and demand for a great digital experience. This really picked up pace during COVID-19, when customer expectations accelerated at a rate that no one could have anticipated, let alone prepared for. It was already an emerging trend prior to the pandemic, but the need to move our lives online caused even historically conservative organisations to assess the experience they were offering customers and audiences online. We’re also noticing the increase in organisations’ adopting applications from a variety of vendors with a …
Spotlight Interview - Digital Government and CX ANZ Q1 National Insights
Australia 4 May 2022
Industry Trends
Public
Save Juhi Agarwal Author avatar
General

Health Systems Change - What It Takes

When we think about systems change and systems enquiry, what is it and why is it important to influence change in complex and ever-evolving systems? A defining factor of healthcare and human services professionals are investment into genuine care for patients, customers and the wellbeing of the population. Driven by such altruistic intentions, can be the foundation for potent impact on society globally. The purpose of this article is to empower you, as the clinician, practitioner, lecturer, researcher, manager and leader in healthcare to understand the impact that you do make, and have the potential to make. As the front-line …
Health Systems Change - What It Takes
Australia 2 May 2022
Industry Trends
Public
Save Victoria Ke Author avatar
Data, Analytics and AI

Democratizing Analytics in the Public Sector

Transforming Data into Breakthroughs for the Public Sector The global pandemic that we are still living through has changed much of the way society operates, though even before the onset of COVID-19, most people accepted that modern societies were data-driven. Data is essentially the fuel that powers our societies, and it is so pervasive that the latest DOMO ‘Data Never Sleeps 9.0’ report found that the total amount of global data consumed in 2021 was 79 zettabytes (1021), projected to grow to 180 zettabytes by 2025. These numbers are staggering in their magnitude, but to the average citizen they are …
Democratizing Analytics in the Public Sector
Canada 30 Apr 2022
Whitepapers & Reports
Public
Save Rosie Fea Author avatar
Digital Services and Customer Experience

Speaker Spotlight Q&A: Julia Wong, IT Accessibility Compliance Officer, Massachusetts Executive Office of Health and Human Services 

For nearly 20 years, Julia Wong has been instrumental in addressing accessibility issues within the Commonwealth of Massachusetts through her knowledge of general accessibility standards and compliance, Section 508 of the Rehabilitation Act, WCAG2 standards, as well as testing and remediation of various forms of electronic mediums. She has contributed to the accessibility standards for the Commonwealth by co-authoring the original state standards and the Executive Office of Health and Human Services (EOHHS) Secretariat Accessibility Policy. In her current role as the EOHHS Accessibility Compliance Officer, she ensures that EOHHS agencies are creating website content and developing applications that are …
Speaker Spotlight Q&A: Julia Wong, IT Accessibility Compliance Officer, Massachusetts Executive Office of Health and Human Services 
United States 29 Apr 2022
Interviews
Public
Save Knia Pablo Author avatar

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