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Public Sector Network's Insights
Digital Services and Customer Experience
How Client Centric, Digital Public Sector Services Improve NSW Citizen Experience
Innovation is a word not often directly correlated with government services. Due primarily to challenges around size, scope, budgets, bureaucracy, general risk-aversion and public scrutiny, the public sector is often regarded as slow moving. As governments strive to balance priorities and the allocation of scarce resources, new approaches are needed. The public sector needs to be increasingly innovative and to work smarter to effectively respond to the complex challenges facing society now and into the future. In this whitepaper we explore these digital service delivery priorities and delve into why they’re crucial to the future of public sector innovation.
General
How can we Change the Perception of Governance and Risk Management?
When someone says ‘governance’ or ‘compliance’ immediately our minds turn towards red tape, rules, regulations and bureaucracy. But that’s not necessarily the case. In fact, when integrated strategically, and supported by a culture of integrity corporate governance can help to mitigate risks, assure compliance and enable your department to achieve goals and drive improvements all while improving ethical standing in the eyes of citizens. Achieving this is often a complex process however that requires a reassessment and appraisal of current and future operating processes as well as a cultural transformation to help educate and bring the entire organisation on board. …
General
Mitigating Cyber Security Risks in Local Government
"Implementing effective information controls and cyber training for staff should be at the forefront of cyber awareness for councils. This requires councils to establish appropriate systems to manage cyber security risk effectively, and to make better and more informed decisions.” Jacqueline Hiddlestone, IT Innovation Program Manager, Canterbury Bankstown City Council (NSW) “Councils need to establish a system to process, identify, analyse and treat cyber security risks seriously. If unaddressed, cyber risks could prevent councils from effectively achieving their strategic, operational and project objectives, as well as their statutory and community obligations.
Data, Analytics and AI
Business Intelligence & Data Warehousing for Government
One of the reasons for the creation of the new function and teams was because “we’ve got a legacy environment that is siloed, manual and a very people-intensive process.” The output of all the new functions will be “an Enterprise Data Hub that will deliver great outcomes” to both the agency and ultimately the Victorian community. All of this can only work because of the new architecture that is built around the hub to enable and empower it to “deliver incremental value.” WorkSafe Victoria has many disparate parts to its business and all of the parts need to work together …
General
Forensics - Canada
The field of fingerprinting is a microcosm of the rest of the discipline and shows how much things have changed and are changing. For many years, the standard fingerprinting identification was the “ACE-V scientific process, which consists of analysis, comparison and evaluation to determine a verification.” However robust, scientific and objective the process might be, much like in medicine, “the expert opinion is based on observation and the conclusion is therefore invariably subjective.” It might still hold up in court and has worked for a long time, but there was always room for improvement. LR is already being used in …
General
Data & Analytics in Local Government- Canada
Local governments manage large sources of information and data and are involved in a wide variety of work, much of it underpinned by data. In fact, data often allows various local governments to collaborate and was crucial during the height of the pandemic. Jazz Pablo, the Director of Information Services at the City of Kelowna in southern British Columbia, says that in order “to solve common problems,” particularly the large ones “that we see across the country” like homelessness and other forms of inequality, “we need to come together. It’s all about relationships. COVID has taught us that.” Data is …
Data, Analytics and AI
Transforming 0s & 1s into Actionable Insight
Data is just a bunch of ones and zeros. Or at least that’d be the case without the expertise of professionals who turn information into actionable insights, and tools that make gigabytes of data digestible. Today, more and more organisations – in the private and public realms – are opening up their doors to big data and unlocking its power—increasing the value of a data science and scientists who know how to tease action from binary information. We surveyed attendees at the recent Data Science and Machine Learning Virtual Event, which was attended by almost 200 APS data professionals, to …
General
Spatial Data and Analytics
Open spatial data, or geospatial data is increasingly being used in a variety of sectors to assist with planning and delivery of infrastructure, as well as predicting how things will be shaped and assessed. Martin Karm says that they mostly use Microsoft products, but also rely on hybrid digital platforms. However, to match their specific need, they have “essentially developed our own platform from scratch.” Since they deal with schools and students, though platforms are important, “it is the investment in the skills and capabilities of the team that will see us truly deliver.” Many of the team members have …
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