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Digital Services and Customer Experience

The Importance of Process Automation and Managing Change for a Digital Government - Digital.NSW 2022

In this keynote session Chris Ellis of Nintex discusses the opportunities of process automation for a digital government, with a focus on the importance of effectively managing change.
The Importance of Process Automation and Managing Change for a Digital Government - Digital.NSW 2022
Australia 14 Dec 2022
On Demand
Members-only
Save Nouha Elmasri Author avatar
Digital Services and Customer Experience

Building Resilience and Bridging the Digital Divide with Improved Connectivity in NSW - Digital.NSW 2022

This panel will look to address, how can we enhance Australia’s connectivity for Emergency & government services and communities, by better leveraging academia, industry, and government expertise to drive technical innovation?
Building Resilience and Bridging the Digital Divide with Improved Connectivity in NSW - Digital.NSW 2022
Australia 14 Dec 2022
On Demand
Members-only
Save Nouha Elmasri Author avatar
General

Corporate Service Innovation: Key Trends & Priorities Shaping State Government Procurement and Finance Transformation

The COVID-19 pandemic changed the waymost industries operate. For most office workers across the corporate sector, initially it forced employees to work from home, but then as the pandemic began to recede, many of the workers returned to the office and realised that things had to change. Overall, w…
Corporate Service Innovation: Key Trends & Priorities Shaping State Government Procurement and Finance Transformation
Australia 13 Dec 2022
Whitepapers & Reports
Public
Save Nouha Elmasri Author avatar
Digital Services and Customer Experience

Ministerial Keynote Address - Digital.NSW 2022

This session will explore the future role that digital will continue to play in delivering citizen centric services to NSW. Minister Victor Dominello MP will share thinking on the impact on customers and the future benefits for the State of NSW.
Ministerial Keynote Address - Digital.NSW 2022
Australia 13 Dec 2022
On Demand
Members-only
Save Nouha Elmasri Author avatar
Workforce, Skills and Capability

Shifting role of Human Resources in Public Sector Transformation with Catherine McLachlan

Before we kick off for the HR Innovation Roadshow 2023 in January, delve into an insightful conversation with Catherine McLachlan, Assistant Secretary of the People Strategy and Engagement Branch, from the Department of Home Affairs to understand the Department's shifting role of Human Resources in Public Sector Transformation.
Shifting role of Human Resources in Public Sector Transformation with Catherine McLachlan
Australia 12 Dec 2022
Interviews
Public
Save Purva Deshpande Author avatar
General

eInvoicing – The Key to Improving your AP/AR Operations

Over 100 Commonwealth Government agencies have now become eInvoicing enabled. In this article, find out how e-invoicing works and how it compares with standard invoicing.
eInvoicing – The Key to Improving your AP/AR Operations
Australia 11 Dec 2022
Industry Trends
Public
Save Purva Deshpande Author avatar
Digital Services and Customer Experience

Global Government Innovators eBook

With contributions from 35 public sector leaders from all tiers of government from five regions – Australia, New Zealand, the United States, Canada and the United Kingdom - Public Sector Network’s 2022 Global Government Innovators eBook has been written to showcase the people and projects that supported their citizens and kept everything running during a chaotic few years, as well as those driving transformation to help build a stronger, smarter, more resilient public sector for the future.
Global Government Innovators eBook
Australia 9 Dec 2022
Whitepapers & Reports
Public
Save Nouha Elmasri Author avatar
General

Revamping the Roadmap to a Smarter and Resilient Shared Service Model

Government services are made up of different departments and agencies all working towards a common cause. Many of the institutions often feel siloed and independent, yet as Paul Glover, the President of Shared Services Canada says, any service that you interact with in the federal government, if it's digital in some way, then Shared Services Canada (SSC) has something to do with it. They make government services run and in the process, link many of the departments and agencies. We essentially provide IT and technology-based services to all federal departments and agencies. This includes networks, hardware and software. The individual …
Revamping the Roadmap to a Smarter and Resilient Shared Service Model
Canada 8 Dec 2022
Industry Trends
Public
Save Kelly Zheng Author avatar

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