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CASE STUDIES
Public Sector Podcast: A case study in turning a crisis into an opportunity for digital servicing

Public Sector Podcast: A case study in turning a crisis into an opportunity for digital servicing

Transforming legacy systems, service delivery and UX with the Magistrates’ Court of Victoria

Jordan Mullins Digital Services and Customer Experience
1 Sep 2024
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INDUSTRY TRENDS
New Zealand's Digital Transformation: Innovating for Efficiency, Security, and Sustainability

New Zealand's Digital Transformation: Innovating for Efficiency, Security, and Sustainability

Discover how New Zealand’s government is leveraging digital innovation and cybersecurity to modernise public services, optimise resources, and address climate challenges.

Natalie Forward Digital Services and Customer Experience
30 Aug 2024
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INTERVIEWS
Let's Chat: Embracing Innovation and AI in Public Service

Let's Chat: Embracing Innovation and AI in Public Service

The Honourable Brenda Bailey from the Minister of Jobs, Economic Development and Innovation at the Government of British Columbia discusses embracing innovation and AI in Public Service and the opportunities …

Kelly Zheng IT Modernization and Cloud
29 Aug 2024
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INTERVIEWS
Public Sector Podcast: Digital by Design, Inclusive By Default

Public Sector Podcast: Digital by Design, Inclusive By Default

Phil Ventimiglia, Chief Innovation Officer and Tom Willner, Director of Enterprise Applications at Georgia State University

Blaise Corod General
27 Aug 2024
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INTERVIEWS
Let's Chat: Key Steps to Transform Traditional Government Services

Let's Chat: Key Steps to Transform Traditional Government Services

Michael Oas, Vice President of Solutions from Maximus

Blaise Corod Digital Services and Customer Experience
27 Aug 2024
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INDUSTRY TRENDS PARTNER CONTENT
Embedding AI Expertise into Public Sector Servicing

Embedding AI Expertise into Public Sector Servicing

Part 3 of Ian Oppermann’s Vision for the Future of Public Sector Servicing

Ian Oppermann Data, Analytics and AI
ServiceGen logo
26 Aug 2024
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INTERVIEWS
Public Sector Podcast: Building a Modern and Agile Workforce

Public Sector Podcast: Building a Modern and Agile Workforce

How modern leaders are balancing technological advancement with human-centered policies with Shakira Naraine, Chief People Officer, Toronto Transit Commission

Jordan Mullins Workforce, Skills and Capability
24 Aug 2024
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INTERVIEWS
Speaker Spotlight: Q&A with Colorado Office of eHealth Innovation

Speaker Spotlight: Q&A with Colorado Office of eHealth Innovation

Q&A with Stephanie Pugliese, the Director and Gabby Burke, the Senior Health IT Project Manager from the Colorado Office of eHealth Innovation about their keynote session Navigating the SHIEcosystem: A …

Kelly Zheng General
22 Aug 2024
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