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Digital Services and Customer Experience
Driving service excellence in state government through digital transformation
The first two decades of the current century have seen enormous technological changes in almost every field. Digital technology continues to have a disruptive impact on businesses and the economy, and it is not an exaggeration to say that any organisation or sector that doesn’t keep up with the pace of digital transformation will be left behind. Digitisation however is not only about the use of technology. It is about being able to work seamlessly in the digital age. At a state level, the process to digitise is often more complicated because there is not an equivalent transformation agency in …
Data, Analytics and AI
The Automation Change Management Puzzle
Automation, in the many forms it comes in – machine learning, robotic process automation, artificial intelligence – is on track to make a bigger impact on business and society than any previous technology. With the ability to make connections, see relationships and react faster and more efficiently we’re on the cusp of something huge. Ultimately automation at any level isn’t a technological journey – technology is easy, you just turn it on – automation is a psychological journey, one that goes hand in hand with a change management journey, with the brutal truth being that it doesn’t matter how much …
General
Assessing Technologies Driving the Future of Corporate Function - Q1 2022 National Insights Series, Virtual Event
With the Federal Government’s Digital Economy Strategy allocating of $15.3 million to The Shared Services Program as part of the Modernisation Fund (2017) to support the transition of agencies to more “modern and sustainable operating models”, $89.5 million across three years to consolidate and streamline back-office corporate functions in the Australian Public Service, and further funding for Services Australia to design, build and operate the GovERP platform, public sector back-offices are now making tracks toward becoming efficient, intelligence enabled decision-making hubs. Building reliance on digital skills and capabilities, all finance functions are now encouraging modernised business processes and transformed government …
Using automation tools to deliver measurable impact in the transport sector
The NZTA is “an evidence-based organisation,” and also encompasses a “Centre of Excellence for Research and Analytics.” Within that are eight teams based around data, research, evaluation, insights, analytics, business intelligence and advisory, designed to assist the agency to make better decisions. The Advanced Analytics and Modelling team is one of the eight teams, and their goal is to “take data as our input and find the most appropriate scientific methods, processes, algorithms or systems to help deliver insights, evidence and experience to enable decisions. We are a conduit between data and decisions, and the expectation is that this will …
How Technology is Transforming the Emergency Management Cycle in 2021
Whilst the specific models may vary, they cover the same tasks, with which technology can assist. In fact, digital transformation is already occurring across each stage of the Emergency Management Cycle to streamline operations among agencies who share a common goal; to improve safety, resilience and recovery outcomes in Australian communities during and after disasters occur. Preventative actions reduce the likelihood of a disaster event occurring, and the severity of the disaster should it eventuate. Prevention activities are ongoing, with technology helping to improve preventative initiatives across emergency management portfolios. Local governments, disaster districts and the state prepare for disasters …
General
5 Innovations Transforming Australia’s Mobility Landscape
In Australia, emerging innovations in mobility technologies are helping to connect communities locally and across regional areas. As an added bonus, these projects are delivering a broad range of social, environmental and economic outcomes, demonstrating the benefits of future mobility in Australia’s states and territories. By integrating real-time data, communications and vehicle-sensing technologies, ITS can monitor and improve the safety, efficiency, management and operations of vehicles and transport systems. Some of the primary benefits of ITS include improving traffic management, increasing motorway efficiency and the development of smart motorways. TfNSW Centre for Road Safety’s Cooperative Intelligent Transport Systems (C-ITS) CAVs …
5 reasons to focus on your learning and development strategy
An organisation is responsible for ensuring that its employees have the appropriate skills and knowledge to fulfil the organisation’s strategic and operational objectives. There are many different ways that a public department can facilitate this development. A non-exhaustive list includes inductions, on-the-job training, coaching and mentoring, as well as internal and external workshops and compliance training. The learning function of organisations in the public sector has a strategic role in five areas: Learning and development used to focus solely on improving productivity. As many public organisations have come to realise, this is no longer an adequate measure of L&D success. …
IT Modernization and Cloud
APIs in the Public Sector
Public sector institutions largely exist to improve the lives of citizens, and Application Programming Interfaces (APIs) are a technology that can assist in achieving that goal. This paper follows the journeys of three public sector experts as they developed and use API tech to improve services and improve the lives of citizens. APIs can make things more integrated, can allow for the secure sharing of information across jurisdictions, can reduce duplication and operational costs, and ultimately, can improve government services and change lives. The lessons from these journeys can be applied across public sector institutions everywhere.
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