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Digital Services and Customer Experience

A Long Time Ago in a Victoria Far, Far Away

Innovate VIC
In this Panel session, our Government leaders discuss what the Victorian Government will look like in the future, aspects of the approach that need to be left behind, how the government is investing in leadership and how tactical tech can meet evolving expectations. Hear insights from Brett James, Sven Bluemmel and Professor Swee Mak.
A Long Time Ago in a Victoria Far, Far Away
Australia 28 Aug 2023
On Demand
Members-only
Save Heather Dailey Author avatar
Digital Services and Customer Experience

The Holistic Elements to Whole-of-Government Strategy

Innovate VIC
In this Panel Session, our Government leaders discuss synergistic services, key focus areas of true customer-centricity and the importance of digital culture and clear expectations. Hear insights from Karen Dermody, Jordy Ughetti, Charlotte Mills and Peter Jones.
The Holistic Elements to Whole-of-Government Strategy
Australia 28 Aug 2023
On Demand
Members-only
Save Heather Dailey Author avatar
Digital Services and Customer Experience

Welcome from Stream Chair: What is Digital Government Without Citizen Trust?

Innovate VIC
In this Welcome session we hear insights from Diana Malcomess, Partner, Digital & Emerging Technology, EY, on the three pillars of the Victorian Digital Strategy which are fair, more accessible services, a digital-ready workforce and a thriving digital economy.
Welcome from Stream Chair: What is Digital Government Without Citizen Trust?
Australia 28 Aug 2023
On Demand
Members-only
Save Heather Dailey Author avatar
Digital Services and Customer Experience

From Surviving to Thriving: A Global Outlook on the Priorities, Processes and Perspectives Shaping the Future Public Sector

By analysing global government trends, collected from over 6,000 government professionals across Australia, New Zealand, the United States and Canada, this report identifies common areas of concern and success, promoting knowledge exchange and fostering international collaboration in an effort to help build the thriving, citizen-centric governments of tomorrow.
From Surviving to Thriving: A Global Outlook on the Priorities, Processes and Perspectives Shaping the Future Public Sector
Australia 25 Aug 2023
Whitepapers & Reports
Members-only
Save Nouha Elmasri Author avatar
Digital Services and Customer Experience

How Energy Queensland is Providing a Customer-First Equitable Approach to Digital Connectivity and Accessibility

Innovate QLD
Michael Dart, the Executive General Manager - Customer, takes the helm of steering customer-centric endeavours at Energy Queensland. Michael shares details of how Energy Queensland is harnessing customer feedback to build trust, inform decision making and overcome barriers, as well as delving into how customer, government and community priorities are shaping future projects.
How Energy Queensland is Providing a Customer-First Equitable Approach to Digital Connectivity and Accessibility
Australia 25 Aug 2023
Case Studies
Public
Save Nouha Elmasri Author avatar
General

Harnessing New Ways of Working to Meet Changing Citizen and Employee Expectations Across Local Government

ANZ Local Government Roadshow
In this report we explore the current Local Government landscape across Australia with a focus on top priorities, strengths and challenges. Further, we’ll delve into firsthand case studies and share insights from Local Government leaders from around the country to learn how technology and culture are combining to help build the local government of the future.
Harnessing New Ways of Working to Meet Changing Citizen and Employee Expectations Across Local Government
Australia 24 Aug 2023
Whitepapers & Reports
Members-only
Save Nouha Elmasri Author avatar
Digital Services and Customer Experience

Keeping Pace to Meet Citizen Expectations – Operating Faster and More Accurate in Service Delivery

Operational Excellence Roadshow 2023
Every government or government service agency, whether they are municipal, provincial or federal, needs to think about the services they provide, how they provide them, and why. To a large extent, these are the basic principles of being a service provider.
Keeping Pace to Meet Citizen Expectations – Operating Faster and More Accurate in Service Delivery
Canada 14 Aug 2023
Case Studies
Public
Save Kelly Zheng Author avatar
Cyber Security and Risk Management
Partner Content

In Case Of Emergency: Keeping Critical Apps Safe

The importance of mission-critical applications to a business’s day-to-day operations is evident in the name. Yet what one company considers mission-critical will differ from another’s. No matter what you define as mission-critical for your organisation, there is one commonality across the board. And that is that downtime is not an option, meaning organisations need to prioritise the data integrity, performance and availability of these apps. To do this, they need a robust data storage solution to ensure business continuity and disaster recovery, but that doesn’t increase overall expenditure or create inefficiencies.
In Case Of Emergency: Keeping Critical Apps Safe
Australia 2 Aug 2023
Industry Trends
Public
Save Nick Flude Author avatar

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