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Digital Services and Customer Experience

How is the VIC Public Sector Advancing Digital Reform and Innovation?

Innovate VIC
Discover insights from Victoria's top public sector innovators on addressing key challenges, prioritising digital reform and innovation, and fostering cross-functional collaboration to drive successful transformation.
How is the VIC Public Sector Advancing Digital Reform and Innovation?
Australia 24 Jul 2024
Industry Trends
Members-only
Save Patrick Joy Avatar
Digital Services and Customer Experience

Let's Talk: Ensuring Government Services Benefit 8 Million Customers with Laura Christie

Digital NSW 2024
Laura Christie discusses collaborative digital transformation efforts in NSW, highlighting challenges, innovative solutions like digital bootcamps, and ensuring inclusive digital services for 8 million customers.
Let's Talk: Ensuring Government Services Benefit 8 Million Customers with Laura Christie
Australia 22 Jul 2024
Interviews
Public
Save Purva Deshpande Author avatar
Data, Analytics and AI

Driving Australian Public Service Innovation Through Adopting and Implementing Data Modelling and Generative AI Tools

A reflection of the Australian Public Service's adoption and implemention of more sophisticated data, analytics and AI toosl
Driving Australian Public Service Innovation Through Adopting and Implementing Data Modelling and Generative AI Tools
Australia 16 Jul 2024
Industry Trends
Public
Save Mili Goswami Avatar
Digital Services and Customer Experience

Case Study: Rural Water Futures Program

Innovate QLD
How advanced customer servicing is managing Queensland's vast water resources at the Department of Regional Development, Manufacturing and Water
Case Study: Rural Water Futures Program
Australia 10 Jul 2024
Case Studies
Public
Save Jordan Mullins Avatar
General

What's Getting in the Way of Australia's Innovation Ecosystem?

3 Australian Success Stories to Inspire the Pursuit of Collaborative Partnerships
What's Getting in the Way of Australia's Innovation Ecosystem?
Australia 10 Jul 2024
Industry Trends
Public
Save Heather Dailey Author avatar
Digital Services and Customer Experience

Let's Chat: Enhancing Accessibility and Inclusivity in Government Solution Provider Interactions

Public Sector Innovation Show - Atlantic
The interview with Wendy MacDermott, the Chief Experience Officer Department of Social Development of the Government of New Brunswick, discusses the Department of Social Development's digital overhaul initiatives, highlighting direct …
Let's Chat: Enhancing Accessibility and Inclusivity in Government Solution Provider Interactions
Canada 10 Jul 2024
Interviews
Public
Save Kelly Zheng Author avatar
Workforce, Skills and Capability

Indigenous Innovators

The Achievements and Contributions of Indigenous Women
Indigenous Innovators
Australia 8 Jul 2024
Industry Trends
Public
Save Heather Dailey Author avatar
Digital Services and Customer Experience

Groundbreakers: Teresa Scott, Executive Director, Australasian Procurement and Construction Council

Profiling this public sector innovator on pathways to greener construction across Australia and New Zealand
Groundbreakers: Teresa Scott, Executive Director, Australasian Procurement and Construction Council
Australia 8 Jul 2024
Interviews
Public
Save Jordan Mullins Avatar

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