In this opening session for the Citizen Experience & Digital Track, Chris Reagan, Global Sales at IBM Technology, and Nour Al Safi, Senior Managing Consultant & Lead AI for Customer Experience at IBM Canada, introduce the theme of trusted AI in public sector innovation. They explore how AI can be leveraged to enhance citizen experience while maintaining trust, transparency, and ethical standards. The speakers share insights into the importance of building AI systems that are secure, reliable, and capable of transforming government service delivery.
