Using Technology to Meet Your Customer Needs in 2020

Local governments are constantly innovating or order to better connect with their communities. Whilst this was true before the pandemic, COVID-19 has made them innovate in ways they never have before, using technology. All the councils saw the pandemic as a challenge but also an opportunity to better connect to their communities, and to continue this connection once the pandemic is over.

Multi Channel Citizen Engagement in 2020

Our modern world means that governments and government agencies need to engage with their stakeholders in new and innovative ways, and in multiple ways to create true engagement. Such an approach needs to have customers at its centre, needs to engage with the right audience for the right purpose and it needs to use technology in the best possible way to achieve its outcomes.

Safer Cities 2020

The COVID-19 pandemic that struck the world in 2020 was not something that any government planned for or was entirely prepared for. Yet, planning for disasters is something that governments regularly have done and continue to do. This is necessary, and at all levels, disaster p…

Cyber Security in the Public Service 2020

With cybercrime on the rise in Australia and globally, and with the world more connected than ever and in the context of COVID-19, it is crucial that all organisations including governments are aware of what cyber security is and take its impact seriously. Cyber security should be embedded into the planning of every organisation, and updated strategies to identify and deal with it need to be developed and implemented. Cyber security professionals along with academics in this field have excellent tips, guidance and advice for organisations and governments on how to monitor cybercrime and how to deal with it. Through …

Women in Leadership 2020

As workplaces change, evolve and adapt – both in general and as a result of the Covid-19 crisis – it is important that they do so drawing on confidence, relatability and leadership experience. They also need to be diverse and inclusive, which means having more women involved. These aren’t examples of female leadership; these are examples of leadership from a female perspective that we can all learn from.

Architecting the Future Smart City 2020

At Architecting the Future Smart City, both domestic and international public sector leaders came together to explore how to create a smart city framework that delivers outcomes that matter. This report will unpack the key trends, opportunities and challenges in this space. This paper includes the insights from speakers at a recent event that, like so many of late, was held virtually. That was only possible because of the way technology has improved and continues to do so. Many of us are connected all the time with the number of devices constantly expanding. This is most noticeable in cities, as …

Innovation in the Western Australian Public Service 2020

On 5 March 2020 Public Sector Network (PSN) partnered with the Western Australian Government to present the WA Government Innovation Showcase 2020, a one-day event intended to explore and advance the WA Government’s Innovation and Digital Transformation strategies. T…

APIs In Action: How APIs are Facilitating Open Data Sharing and Enhancing Citizen Outcomes

Application Programming Interfaces, commonly referred to as APIs, are the cornerstone of modern applications, enabling core features of complex software to be extended and integrated in many different ways. The adoption of Big Data, coupled with Federal Open Government Data initiatives around the world have driven increased use of APIs. APIs are rapidly innovating and transforming the way that organisations can deliver services and improve customer experiences. By adopting an API first digital government approach, in the public sector, these benefits manifest themselves in three key ways: Ultimately however APIs are about transparency, sharing and openness, which is how most …