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Public Sector Network's Insights
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Spotlight Interview - Health and Human Services ANZ Q1 National Insights
As we work with healthcare organisations around the world, we’re seeing a bigger push towards better analytics, better insights and more interest and use of AI/ML and NLP. While most provider organisations, even the larger ones, but especially those in the community, don’t have teams of data scientists to build complex AI models, what we are seeing is more useful predictive analytics, purpose-built models to optimise and make areas of the healthcare workflow more efficient. Interoperability has been top of mind for a very long time. While more and more technology vendors are bringing their solutions into more open standards …
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Reimagining Business Processes to Enable the Evolving Government
“The concept of eInvoicing is actually the digital exchange of invoice information between a buyer’s and a supplier’s accounting systems, with the eInvoice automatically showing up as a bill to be paid in the accounting software. This removes the need for manual data entry, making the whole process faster, more efficient, more accurate, and more secure.” While eInvoicing has been around for a while, there are two main drivers for the current push towards greater adoption of the practice. The first is to “create an open market that enables all businesses, especially small and medium enterprises, to participate in digital …
Cyber Security and Risk Management
Securing the Cloud
““It’s important to note that we are provider agnostic. We will work with anybody who’s prepared to support the government to achieve its digital aspirations and ultimately its outcomes and results for New Zealanders.”” Adrienne Moor, Lead, The Government Cloud Programme, Department of Internal Affairs “The continued investment in New Zealand by global cloud providers is delivering strong and positive support for New Zealand’s digital maturity. At the same time, agencies have varying needs, so the need and the flexibility of the cloud solutions need to be able to reflect and enable what is required in their different contexts for …
General
Enhancing Interoperability and Management Operations through ICT
Enhancing Interoperability and Management Operations through ICT
Digital Services and Customer Experience
Designing and embedding a seamless and innovative end-to-end service
At the recent Service Design and Delivery event, we heard from the Department of Health as they dive into how to connect the real world experience to policy making. In this article we explore: In the Department of Health, one example of the way policy has always been traditionally developed is in the field of mental health. Unlike other conditions, where it is usually quite clear if there is an issue – like a broken bone for instance – mental health conditions “are complex and they can be very different from person to person.” When developing policy, it is therefore …
Data, Analytics and AI
Understanding Big Data Capabilities in the Public Sector
Data analytics should be an easy sell having been on the radar of every CIO, CTO and CEO for years. By now the opportunities around Big Data are well documented, but with competing priorities, budget limitations, legacy systems, inconsistent data and growing concerns around security and privacy; many in the public sector have been slow to transform however, with a lack of understanding around big data capabilities leaving the public sector lagging. How then can data and technology leaders go about transforming culture, educating the wider organisation to the opportunities of big data, all while simultaneously securing c-suite support? Read …
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Governance, Risk and Compliance - Canada
The profile of many workplaces all over the world has changed as a result of the pandemic. Most organizations previously conducted risk assessments and planned for the future, but a global pandemic was generally unforeseen and has forced many businesses and public sector institutions to re-assess and re-prioritize some of their practices, and to better incorporate risk into their planning. For instance, Beth Robb, the Director of Enterprise Risk Management at Alberta Health Services (AHS), says that risk now, more than ever, is about “ensuring that you’re taking a holistic view of the environment and the context in which your …
General
Integrating a Resilient Corporate Governance & Risk Culture
As a result, about two and a half years ago at a gathering of all the senior executives and directors – “about 30 staff from across the organisation” – a discussion began around “thinking differently about how we approach governance and risk within the organisation.” This is particularly important because the NAA is the “federal agency that collects records of Australian government decisions and actions as evidence to preserve the nation’s memory, identity and history,” and therefore needs to be well governed. The idea internally was to “get people to understand the benefits of effective governance, rather than it being …
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