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Insights

Access quality content from global government thought leaders

Showing 1–8 of 32 insights

Jennifer Balon's Insights

INDUSTRY TRENDS
Session Recap: Designing for Everyone: Advancing Digital Inclusion

Session Recap: Designing for Everyone: Advancing Digital Inclusion

A session that moves beyond the interface to an analysis of digital inclusion, revealing that universal connectivity is merely the first layer in a complex stack requiring coordinated action on …

Jennifer Balon Digital Services and Customer Experience
8 Feb 2026
Flag of Canada
INDUSTRY TRENDS
Session Recap: No Wrong Door: Building a Unified Experience for Citizens

Session Recap: No Wrong Door: Building a Unified Experience for Citizens

“No Wrong Door: Building a Unified Experience for Citizens” with Hayden Lansdell

Jennifer Balon Digital Services and Customer Experience
8 Feb 2026
Flag of Canada
INDUSTRY TRENDS
Let's Chat: Bridging the AI Trust Gap

Let's Chat: Bridging the AI Trust Gap

In this candid conversation, Fujitsu Intelligence CEO Nicholas Lee shares how private-sector AI experience can build public trust, empower workforces, and ethically transform service delivery in BC.

Jennifer Balon Data, Analytics and AI
26 Jan 2026
Flag of Canada
INDUSTRY TRENDS
Let's Chat: Building Public Trust Through a 'Rights-First' Approach

Let's Chat: Building Public Trust Through a 'Rights-First' Approach

Michael Harvey, Information and Privacy Commissioner, Government of British Columbia

Jennifer Balon Cyber Security and Risk Management
26 Jan 2026
Flag of Canada
INDUSTRY TRENDS
Overcoming Challenges in IT Modernization Projects

Overcoming Challenges in IT Modernization Projects

Unlock government agility: master the strategies to modernize IT amidst complexity, ensuring long-term value and operational resilience.

Jennifer Balon IT Modernization and Cloud
19 Jan 2026
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INDUSTRY TRENDS Members-only
Future Trends in Digital Government BC

Future Trends in Digital Government BC

Insights from the Government Innovation Showcase BC 2025 reveal the practical skills and strategies defining the year ahead.

Jennifer Balon Cyber Security and Risk Management
13 Jan 2026
Global
INDUSTRY TRENDS
Future-Ready Governance: Aligning Data, AI, and Modern IT for Impactful Public Service

Future-Ready Governance: Aligning Data, AI, and Modern IT for Impactful Public Service

The 6 Foundational Tech Trends Shaping Public Sector Strategy in 2025

Jennifer Balon Data, Analytics and AI
12 Jan 2026
Flag of United States
INDUSTRY TRENDS Members-only
Modernizing Technology for the City of Lewisville

Modernizing Technology for the City of Lewisville

The Public Sector Tech Blueprint: From Modernization to Strategic Integration for 2026

Jennifer Balon IT Modernization and Cloud
12 Jan 2026
Flag of United States

More Insights

Case Study: Accelerating Digital Capability and CX in Government Services - Driving Innovation, Trust, and Efficiency

Case Study: Accelerating Digital Capability and CX in Government Services - Driving Innovation, Trust, and Efficiency

Heather Dailey
AWS vs Microsoft Azure vs Google Cloud vs Oracle Cloud Infrastructure: A Comprehensive Comparison

AWS vs Microsoft Azure vs Google Cloud vs Oracle Cloud Infrastructure: A Comprehensive Comparison

Lauren Attana
Leadership for New Managers in Government: Building Trust, Avoiding Micromanagement, and Leading with Practical Confidence

Leadership for New Managers in Government: Building Trust, Avoiding Micromanagement, and Leading with Practical Confidence

Benji Crooks
The Public Sector Podcast: Government Response to Data Breaches: Privacy Lessons Learned and Best Practices

The Public Sector Podcast: Government Response to Data Breaches: Privacy Lessons Learned and Best Practices

Heather Dailey
Making the Most of Your PSN Marketplace Listing

Making the Most of Your PSN Marketplace Listing

Ana Avner

On Demand Videos

Revolutionizing Environmental Regulation in Alberta Through Technology 20:13

Revolutionizing Environmental Regulation in Alberta Through Technology
Seamless Citizen Engagement 23:30

Seamless Citizen Engagement

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