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Rosie Fea's Insights
Cyber Security and Risk Management
Spotlight: Tap into Graph Technologies with Neo4j
We’re seeing very strong demand for knowledge graphs which are essentially an interconnected dataset enriched with meaning, and primed for complex decision making As complex data volumes grow, the types and composition of problems become very varied - an issue government departments and agencies (and the private sector) continue to grapple with. But we have the answer in the form of knowledge graphs that present new ways to use data to drive citizen outcomes. A graph data platform can efficiently model complex networks of entities and their interrelationships, and uncover patterns that are difficult to detect using traditional representations - …
Cyber Security and Risk Management
Practices to Bolster Your Fraud Intelligence Program to Prevent Corruption and Online Threats
Fraud, cybercrime, and other related issues are major hurdles that most organizations have to deal with. They take up precious business time and cost lots of money. The Canadian Anti-Fraud Centre (CAFC) was setup to identify and deal with various types of fraud, and Jeff Thomson, the Senior Criminal Intelligence Analyst with the Royal Canadian Mounted Police (RCMP) at the CAFC, says that it was set up in partnership with the RCMP, the Ontario Provincial Police and the Competition Bureau of Canada. It is an exciting and unique place to work because we’re reducing fraud every day. They don’t do …
IT Modernization and Cloud
The Future of Digital Strategy in Queensland Government
Digital technology is evolving at a pace that is hard to keep up with; Innovation is accelerating as technologies such as robotics, cloud, big data, the Internet of Things, artificial intelligence and machine learning continue to transform our everyday lives, as well as the Australian economy. Government digital strategies can often focus on the potential of digital services, thinking primarily about customer service channels, technology, standard operating environments, software as service and cloud computing. While this is important, it isn’t enough to create a true digital revolution. That is why the Queensland government is readying new long-term innovation and digital …
Digital Services and Customer Experience
Connecting with citizens through targeted and engaging communications
The way we all communicate has changed. The invention of the telephone was a genuine game-changer, but now nearly a century and a half later, communication takes many forms, particularly in the digital space, and government agencies need to be at the forefront of this revolution. In Australia, many of the federal agencies in particular have embraced social media and have re-created their digital strategies to match the expectations of their communities. This paper showcases examples from three of those agencies. The experience of social media is now fundamental to the creative, artistic and cultural industries within Australia and across …
General
Architecting the Future Smart City
Cities and regions all over the world need to continually adapt to keep up with technology and with the expectations of their citizens. In New Zealand, given the size of the country and the spread of the population, there are significant differences and challenges between the largest cities and the smallest regions. Wellington is the capital and one of the largest cities. “People said that we were absolutely mad to go down the Zealandia journey, but now we’re doing something even more extraordinary, which is to try and get rid of predators from across the entire city. No major urban …
Digital Services and Customer Experience
Driving service excellence in state government through digital transformation
The first two decades of the current century have seen enormous technological changes in almost every field. Digital technology continues to have a disruptive impact on businesses and the economy, and it is not an exaggeration to say that any organisation or sector that doesn’t keep up with the pace of digital transformation will be left behind. Digitisation however is not only about the use of technology. It is about being able to work seamlessly in the digital age. At a state level, the process to digitise is often more complicated because there is not an equivalent transformation agency in …
Using automation tools to deliver measurable impact in the transport sector
The NZTA is “an evidence-based organisation,” and also encompasses a “Centre of Excellence for Research and Analytics.” Within that are eight teams based around data, research, evaluation, insights, analytics, business intelligence and advisory, designed to assist the agency to make better decisions. The Advanced Analytics and Modelling team is one of the eight teams, and their goal is to “take data as our input and find the most appropriate scientific methods, processes, algorithms or systems to help deliver insights, evidence and experience to enable decisions. We are a conduit between data and decisions, and the expectation is that this will …
General
Improving Customer Experience and Citizen Engagement in Local Government
Creating a platform to hear from the community, “to engage with us and to get buy in from them,” became a core part of the “communications and engagement strategy.” But before such a platform could be created, “we needed to communicate ‘the why’.” These days as a society “we are generally very time poor.” If someone was to engage with any service, particularly a government service or agency, they need to know “what’s in it for them and what they can gain out of it.” “We know that when people are clear about why they’re doing something, we tend to …
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