Learn
Upskill
Connect
Attend
Solve
Join Become a member

Insights

Access quality content from global government thought leaders

Reset



Heather Dailey's Insights

IT Modernization and Cloud

Digital Transformation: Fixing the How, Accelerating the What

In this International Keynote session, we hear insights from Mike Hill, Chief Digital Information Officer, UK Cabinet on enabling and transforming the Cabinet Office using digital transformation.
Digital Transformation: Fixing the How, Accelerating the What
Australia 1 Aug 2023
On Demand
Members-only
Save Heather Dailey Author avatar
Digital Services and Customer Experience

Exploring the Intricacies of Digital Transformation

In this GovTalk session, we hear insights from Bianca Jordaan, Chief Digital & Information Officer, Department of Planning & Environment, Angela Donohoe, CIO, Department of Enterprise, Trade & Investment and Peter Jones, Public Sector Lead, Gitlab on best methodologies, most impactful tools & platforms and mapping next steps in digital/cx trajectory.
Exploring the Intricacies of Digital Transformation
Australia 1 Aug 2023
On Demand
Members-only
Save Heather Dailey Author avatar
General

Mastering a More Seamless Operation

In this GovTalk panel discussion we hear from Government leaders on how to power collaboration and sync the whole organisation. Our leaders map the friction points and align investment to what will create the most value as well as assess technology and process requirements to best enhance public service culture.
Mastering a More Seamless Operation
Australia 31 Jul 2023
On Demand
Members-only
Save Heather Dailey Author avatar
Digital Services and Customer Experience

The People Piece - Building Capability in Digital Professions

In this Fireside Chat session, we hear from Jody Grima, Chief People Officer, Department of Customer Service and Chris Lamb, Deputy Commissioner, NSW Public Service Commission on building capability in the digital profession. The Government leaders discuss key practical requirements to progress a successful skills agenda and how to create enthusiastic employees through understanding and meeting desires.
The People Piece - Building Capability in Digital Professions
Australia 31 Jul 2023
On Demand
Members-only
Save Heather Dailey Author avatar
Digital Services and Customer Experience

Transforming Frontline Public Service and CX

​In this Fireside Chat, SMDR Rohan Smith, Australian Federal Police and Ken MacDonald, Public Sector Lead, ANZ, Smart Communications, discuss how to transform frontline public service and customer experience through digital innovation.
Transforming Frontline Public Service and CX
Australia 31 Jul 2023
On Demand
Members-only
Save Heather Dailey Author avatar
Digital Services and Customer Experience

Delivery of the Next Phase of Citizen Services

In this Gov Talks session, we hear from Dan Bowes, Executive Director, Customer Service - Taxes and Grants, Revenue NSW, Melinda Smith, Chief Service Delivery Officer, ATO, and Francois Rizk, Head Public Sector, Newgen Software on exploring new requirements, challenges and opportunities for the delivery of the next phase of citizen services.
Delivery of the Next Phase of Citizen Services
Australia 31 Jul 2023
On Demand
Members-only
Save Heather Dailey Author avatar
Digital Services and Customer Experience

Ministerial Address: Delivering Future-Focused & Citizen-Centric Services Together

In this Ministerial Address we hear from the Hon. Jihad Dib, Minister for Customer Service and Digital Government to begin and set the tone for the day.
Ministerial Address: Delivering Future-Focused & Citizen-Centric Services Together
Australia 31 Jul 2023
On Demand
Members-only
Save Heather Dailey Author avatar
IT Modernization and Cloud

How Innovative Platforms Can Drive Productivity & Agility

In this Partner Perspective session, Richard Davies, Director Digital Transformation, OutSystems and Domenic Richiera, Senior Director Business Systems, ACT Revenue Office, discuss the right platforms for agility, product and focus and how to drive efficiency and re-usability benefits in small teams. As well, the leaders discuss how to improve security posture and achieve cost benefits with a shared security model.
How Innovative Platforms Can Drive Productivity & Agility
Australia 31 Jul 2023
On Demand
Members-only
Save Heather Dailey Author avatar

Recommendations

Optimizing Digital and Physical Infrastructure in Planning Care for the Future
On Demand 30 Oct 2024
How Public Sector Organisations Are Becoming More Nimble to Meet the Shifting Expectations of Constituents
Industry Trends 24 Oct 2024
Presenting Your Information Technology Project: Best Practices for Buy In
On Demand 6 Nov 2024
Let's Chat: Unlocking Healthcare’s Potential Through Data Intelligence
Industry Trends 7 Nov 2024
My Tech Adventures in the Public Sector
Industry Trends 25 Sep 2024