Insights
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On Demand
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Local Government & Communities

On Demand: Elevating Digital Government Webinar

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Elevating Digital Government Webinar explores how the public sector can leverage digital transformation to deliver positive outcomes to communities, improve self-service capabilities and increase transparency in the eyes of citizens.

Key Takeaways include:

  1. Explore technologies, applications and processes employed by the government sector
  2. Understand how citizen expectations of government services are informed by digital experiences in non-government contexts
  3. Drive digital projects that embed the customer in service design and delivery, in turn improving citizen and employee experience
  4. Strategise how to overcome barriers to digital service excellence, and explore ways in which Government can improve citizen and employee experience

Insights from:

  1. Greg Curcio, Director, Customer and Technology, City of Stonnington
  2. Daniel Lewis, General Manager Digital Operations, Casey Cardinia Libraries
  3. Matthew Fernandes, Head of Public Sector,  Freshworks

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