Elevating Digital Government Webinar explores how the public sector can leverage digital transformation to deliver positive outcomes to communities, improve self-service capabilities and increase transparency in the eyes of citizens.
Key Takeaways include:
- Explore technologies, applications and processes employed by the government sector
- Understand how citizen expectations of government services are informed by digital experiences in non-government contexts
- Drive digital projects that embed the customer in service design and delivery, in turn improving citizen and employee experience
- Strategise how to overcome barriers to digital service excellence, and explore ways in which Government can improve citizen and employee experience
Insights from:
- Greg Curcio, Director, Customer and Technology, City of Stonnington
- Daniel Lewis, General Manager Digital Operations, Casey Cardinia Libraries
- Matthew Fernandes, Head of Public Sector, Freshworks
Recommendations
Effective Crisis Communication
The Public Sector Change Baseline
NSW Cyber Security Strategy 2026–2028
Driving Citizen-Centric Transformation Across Australia’s Public Sector
The Public Sector Podcast: Progress on the Digital Government Strategic Plan: Advancing Wave 3 Goals
