Against the backdrop of COVID-19, this paper examines new ways of dealing with current and long-standing challenges to the delivery of effective public service, focusing on five streams: policies, processes, people, data and technology.
Key topics addressed include:
- How the APS responded to the crisis of COVID-19
- Transforming the APS through agility, speed, unity and collaboration
- Trust and integrity in the APS
- Proactive risk management
-
The transformative power of a new kind of
leadership -
Integrating services and operations with
technology and data - Insight building through data and analysis
-
Innovating and collaborating for new statistical
tools
