In this keynote session Wendy MacDermott, Chief Experience Officer, Department of Social Development with the Government of New Brunswick discusses the importance of listening to the authentic client voice to design a human-centred digital experience which is engaging, builds trust and participation, as well as reducing admin burden to improve effectiveness and clients’ experiences.
Continue Watching
Recommendations
ACT Revenue Office to Engage Global Market on Future Digital Ecosystem
GIW Queensland - Honourable Steven Minnikin MP
Arizona Department of Child Safety (DCS) simplifies processes with genAI
Inside Tennessee’s Digital Future: How the State Is Redefining Procurement and IT Success in FY26
