Nick, Helen, Lewis and Peter sat down together to delve into how to be improve customer experience across citizen services.
Their discussion explored:
- Tracking the progress of the NSW government target to increase the number of services where citizens only need to ‘Tell Us Once’
- Identifying areas of focus and key actions to ensure the goal to deliver 60 services is reached by 2023
 |  |  |  |
Nick Rodwell, Director, Government Made Easy, NSW Department of Customer Service | Helen Palmer, A/Director Innovation Ecosystems, Investment NSW | Lewis Clark, Head, Technology and Innovation, Transport for NSW | Peter Marelas, Chief Architect, APJ, New Relic |
Recommendations
Modernizing Technology for the City of Lewisville
Reflections, and Predictions
EntraGoat is a deliberately vulnerable lab that simulates real-world identity misconfigurations in Microsoft Entra ID.
The Public Sector Podcast: Trust, Technology & Rights in the Digital Age
