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Digital.NSW 2021 - Digital Stream Panel Discussion

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Nick, Helen, Lewis and Peter sat down together to delve into how to be improve customer experience across citizen services. 

Their discussion explored: 

  • Tracking the progress of the NSW government target to increase the number of services where citizens only need to ‘Tell Us Once’ 
  • Identifying areas of focus and key actions to ensure the goal to deliver 60 services is reached by 2023
Nick Rodwell, 
Director, Government Made Easy, 
NSW Department of Customer Service 
Helen Palmer, 
A/Director Innovation Ecosystems,
Investment NSW 
Lewis Clark, 
Head, Technology and Innovation,
Transport for NSW 
Peter Marelas, 
Chief Architect, APJ, 
New Relic 

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