Ensuring that citizens can log on to services online and that their identities are protected and secure, is one of the main priorities of the government.
This paper presents the perspectives of three digital experts from three different jurisdictions and follows their journeys towards successful digital identity engagement, including the challenges they faced along the way. Keeping citizens and their identities safe is a key task of government, and these examples provide lessons for how that can be achieved.
Key Takeaways:
- As citizens access government services more and more online, protecting the digital identities of citizens is of greater concern to governments
- Digital identities are used across public services and increasing across the private sector as well
- There are challenges in protecting digital identities, but also many successful outcomes
- Each department protects the identities of its citizens differently, ultimately, ensuring the continued protection of digital identities should remain a priority for any government
