This paper examines the role of government in supporting customers through critical challenges, including COVID-19, and how to achieve transformation, retain public faith in digital services, and understand the needs of clients when developing new platforms.
Key topics addressed include:
- Building Digital and leadership capability
- Achieving successful digital transformation
- Organisational culture in digital transformation
- Keeping faith in digital government
- Building your organisation’s digital fitness
- Creating a digital vision
- Supporting customer-centric design
