Bridging the Digital Divide: What’s Next for Leading Governments?

Our government leader covers Adobe's research which confirms that NSW is setting the standard for citizen experience across States and Territories. It highlights that the ease of finding and engaging with public services are moving in the right direction. 

However, government departments in Australia and abroad are increasing digital investment, which could put NSW’s leading position to the test. Issues also remain, with prevailing citizen concern about what information they can trust and obstacles to navigating government sites.