Bridging the Digital Divide: What’s Next for Leading Governments?

Meeting the diverse digital needs of citizens is high on the agenda, and Adobe research confirms NSW is setting the standard across States and Territories. It highlights the citizen experience and ease of finding and engaging with public services are moving in the right direction. 

However, government departments in Australia and abroad are increasing digital investment, which could put NSW’s leading position to the test. Issues also remain, with prevailing citizen concern about what information they can trust and obstacles to navigating government sites. 

In this session, we will explore the latest findings from Adobe’s Government Digital Performance and Inclusion Indicator and the implications of the next wave of technology-driven change for key metrics driving digital government. John Mackenney, Practice Director - Digital Strategy Group APAC at Adobe discusses in more detail in this keynote session.

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