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Digital Government & CX

A Culture of Empathy: Supporting the Modern Public Service

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In this keynote presentation Shannon Salter, Deputy Minister to the Premier, Cabinet Secretary, and the Head of the Public Service, Office of the Premier, Government of British Columbia discusses:

  • Removing systemic and other barriers to digital transformation
  • Centering empathy with service design, diversity, inclusion and accessibility 
  • Supporting the workforce through listening, learning, modern tools and resources

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