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Digital Services and Customer Experience

A Culture of Empathy: Supporting the Modern Public Service

In this keynote presentation Shannon Salter, Deputy Minister to the Premier, Cabinet Secretary, and the Head of the Public Service, Office of the Premier, Government of British Columbia discusses how to remove systemic and other barriers to digital transformation.

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Our government leader further explains:

  • Centering empathy with service design, diversity, inclusion and accessibility 
  • Supporting the workforce through listening, learning, modern tools and resources


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