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5 tips to improving mental health and wellbeing
Local Government & Communities
Why customer experience in Local Government starts with a focus on employee experience
Local councils are largely customer-facing organisations and thus they know that they need to provide a good customer experience. However, they are also often large, bureaucratic organisations with legacy infrastructure and resources, and sometimes with employees who are not appropriately skilled for their roles. Research suggests that there is a link between the experience employees have while at work and how they treat their customers. To further explore this link, surveys and interviews were conducted with councils across the country. The interviews, surveys and other research also highlighted that to make real change, councils should focus on culture, communication and …
Data Warehousing: The On-Prem vs. Cloud Debate
After a year as turbulent as 2020, Public sector organisations across the world are facing societal, organisational and operational demands for increased financial restraint, efficiency, as well as more citizen-centric services that lead to positive social outcomes. Data Warehousing and Business Intelligence can help organisations overcome challenges by structuring data into meaningful and valuable information by unearthing insights and analysing trends hidden within the large stack of data that governments have gathered throughout the years. Most of today’s data warehouses, especially in the public sector environment however, cannot support the ingest of data in real-time, and are plagued by inconsistent …
Technology & Transformation
Hybrid IT and Cloud Computing
All organisations, particularly large public sector organisations, produce vast amounts of information and data. Storing this data securely, reliably and accessibly is critical, but legacy storage systems are not as reliable or as robust as they need to be. Thus cloud storage on the internets is a solution that may be viable for some. This paper follows the data and cloud computing journeys of three organisations from three jurisdictions. Cloud computing is still in its infancy so hybrid forms of storage are preferred solutions in most instances, but these examples show what is possible and how quickly organisations can embrace …
Cyber Security & Risk Management
Innovative Solutions to combat Cyber-Attacks
Cyber-attacks are becoming more prevalent and the attackers are becoming more brazen and creative. Combatting these attacks requires innovative solutions like endpoint security and protection. This paper brings together the perspectives of three cybersecurity professionals, with a focus on security protection, security deployment and security awareness. The lessons from these perspectives will assist in ensuring that the right protections are in place, and that data is as secureas it can be.
Cyber Security & Risk Management
Protecting your Digital Identity in our modern world
Protecting digital identities in our modern world is critical, particularly at work. This process of identity and access management (IAM) has become so important in some large workplaces, that it has become its own very important field of practice. This paper brings together the perspectives of two IT experts, showcasing that IAM is a necessary consideration when designing or re-engineering any IT systems, and that protecting digital identities should always be a priority.
Health & Human Services
Process Automation in Healthcare
Automation in the healthcare system is inevitable and has already begun, though the pandemic has exacerbated its implementation in some cases.
Operational & Process Excellence
Government Procurement: Creating social value through better business
Australia and New Zealand are well placed to delve into the heart of the new decade in a better position, in a business sense, than both countries were before. Encouraged by their customers and clients, businesses are now looking to act in new and exciting ways, leading to plenty of unrivalled opportunities. B Lab, a global not-for-profit organisation, was founded so that businesses could be used as a force for good, thus leading to greater prospects for local employment, local supply chains and procurement opportunities, and greater environmental impacts. Certified B Corporations (aka B Corps) under the auspices of B …
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