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Innovate WA Insights

INTERVIEWS
Spotlight Series: 5 Minutes with Kate Ingham, Deputy Director General, at the WA Department of Finance

Spotlight Series: 5 Minutes with Kate Ingham, Deputy Director General, at the WA Department of Finance

We spoke to Kate Ingham to learn how he and the entire government of Western Australia are striving to drive innovation in the creation and delivery of citizen-first services, with a focus on climate-centric initiatives.

Purva Deshpande IT Modernization and Cloud
9 Jan 2024
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INTERVIEWS
A Unified Front for Citizens with 'Tell Us Once' Government Services

A Unified Front for Citizens with 'Tell Us Once' Government Services

Citizens seek frictionless experiences from their government services. They don’t want to inform multiple agencies and complete multiple forms – they want to interact with ‘The Government’ as a single entity. This however presents numerous technical, cultural, process, security and privacy challenges. Greg Italiano, WA Government CIO discusses.

Nouha Elmasri Digital Services and Customer Experience
15 Nov 2023
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INDUSTRY TRENDS
Bridging the Digital Divide: Prioritising Digital Equity in Western Australia

Bridging the Digital Divide: Prioritising Digital Equity in Western Australia

Digital inclusion and equity in Western Australia: WA’s priorities for digital citizen experiences and why transforming access to essential digital identity and financial services needs to become a top priority for government.

Clare Mansbridge Digital Services and Customer Experience
19 Oct 2023
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