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Digital Services and Customer Experience

Welcome from the Chair

Police Innovation Showcase 2023 Canada
Welcome from the Chair Steve Van Binsbergen, Director, from Ontario Public Sector, Rogers Business at our Police Innovation Show 2023
Welcome from the Chair
Canada 11 Jul 2023
On Demand
Members-only
Save Ishan Rangana Author avatar
Data, Analytics and AI

Leveraging the Progressive Data Trends Underpinning Public Service Transformation

Data & Analytics Roadshow
In this keynote session Phillip Wise, Director, Data Analysis and Data Improvement at SafeWork Australia discusses how to leverage the progressive data trends underpinning public service transformation
Leveraging the Progressive Data Trends Underpinning Public Service Transformation
Australia 30 Jun 2023
On Demand
Members-only
Save Nouha Elmasri Author avatar
Data, Analytics and AI

Sense-Checking the Latest Data Tools, Tech, and Regulations

Data & Analytics Roadshow
In this keynote session Michael Amon, Director of Data and Behavioural Insights at the Australia Attorney-General’s Department discusses the latest data tools, tech, and regulations required to democratise data and inform a people-centric state.
Sense-Checking the Latest Data Tools, Tech, and Regulations
Australia 30 Jun 2023
On Demand
Members-only
Save Nouha Elmasri Author avatar
Data, Analytics and AI

Business Data Fabric - Unleash the Power of Business Data

Data & Analytics Roadshow
Tony Thorpe, Senior Solution Architect at SAP discusses how self service, real-time data and a shift in governance can unleash the power of business data.
Business Data Fabric - Unleash the Power of Business Data
Australia 30 Jun 2023
On Demand
Members-only
Save Nouha Elmasri Author avatar
Data, Analytics and AI

HR Data - A New Paradigm

Data & Analytics Roadshow
HR data is increasingly important. The HR function has moved from monthly reports on HR Metrics to real time dashboards, but is this the HR data that business wants or needs? Could a new paradigm be at play where HR data needs to move beyond information and into intelligence using predictive analysis? Jeff Grey, Director People Operations, People Services Branch at the Department of Veterans’ Affairs explores.
HR Data - A New Paradigm
Australia 30 Jun 2023
On Demand
Members-only
Save Nouha Elmasri Author avatar
Data, Analytics and AI

What is the Google Cloud approach to Analytics?

Data & Analytics Roadshow
In this keynote session Scott Thomson, Head of Innovation, Customer Engineering at Google Cloud, Australia and New Zealand discusses the Google Cloud approach to analytics
What is the Google Cloud approach to Analytics?
Australia 30 Jun 2023
On Demand
Members-only
Save Nouha Elmasri Author avatar
Data, Analytics and AI

A Data Re-Evaluation: Answering Your Burning Questions

Data & Analytics Roadshow
In this session our panel of data, analytics and governance federal government leaders re-evaluate current data approaches to answer questions like; where might our departments/state governments be overlooking or over-shooting their approach to data? How well do we understand, convey, and communicate the basics of ‘why’ when it comes to data? What recurring challenges keep coming up in our data journey - how can we best resolve these?
A Data Re-Evaluation: Answering Your Burning Questions
Australia 30 Jun 2023
On Demand
Members-only
Save Nouha Elmasri Author avatar
Digital Services and Customer Experience

Digitisation in the public sector: a focus on the customer experience

To try to be as customer centric as possible, many organisations these days are digitising their services. Whilst this is appropriate in most cases, it is important to first identify the underlying reasons for the digitisation, and to properly prepare for it, both in terms of creating the right culture for staff and also for customers. Ultimately, the goal of digitisation, much like the goal of any service organisation in general, is to serve the customer in the most efficient and effective way, so any technology or other process needs to be embedded and needs to be in place for …
Digitisation in the public sector: a focus on the customer experience
Australia 29 Jun 2023
Whitepapers & Reports
Public
Save Alex Kats Author avatar

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